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CMMI for Services 1.3
CMMI-SVC 1.3
Preface
About CMMI for Services
Generic Goals and Generic Practices
Process Areas
Appendices
Purpose
Acknowledgments
Audience
Organization of this Document
How to Use this Document
Additional Information and Reader Feedback
Introduction
Process Area Components
Tying It All Together
Relationships Among Process Areas
Using CMMI Models
CMMI Related Training
Overview
Process Institutionalization
Generic Goals and Generic Practices
Applying Generic Practices
Process Areas that Support Generic Practices
Capacity and Availability Management
Causal Analysis and Resolution
Configuration Management
Decision Analysis and Resolution
Incident Resolution and Prevention
Integrated Work Management
Measurement and Analysis
Organizational Process Definition
Organizational Process Focus
Organizational Performance Management
Organizational Process Performance
Organizational Training
Process and Product Quality Assurance
Quantitative Work Management
Requirements Management
Risk Management
Supplier Agreement Management
Service Continuity
Service Delivery
Service System Development
Service System Transition
Strategic Service Management
Work Monitoring and Control
Work Planning
Appendix A: References
Appendix B: Acronyms
Appendix C: CMMI Version 1.3 Project Participants
Appendix D: Glossary
Report Documentation Page
Process
Areas
(staged)
Level 2
CM
MA
PPQA
REQM
SAM
SD
WMC
WP
Level 3
CAM
DAR
IRP
IWM
OPD
OPF
OT
RSKM
SCON
SSD
SST
STSM
Level 4
OPP
QWM
Level 5
CAR
OPM
Table of contents
CMMI-SVC 1.3
1.
Preface
1.1.
Purpose
1.2.
Acknowledgments
1.3.
Audience
1.4.
Organization of this Document
1.5.
How to Use this Document
1.5.1.
Readers New to Process Improvement
1.5.2.
Readers Experienced with Process Improvement
1.5.3.
Readers Familiar with CMMI
1.6.
Additional Information and Reader Feedback
2.
About CMMI for Services
2.1.
Introduction
2.1.1.
About Process Improvement
2.1.2.
About Capability Maturity Models
2.1.3.
Evolution of CMMI
2.1.4.
CMMI Framework
2.1.5.
CMMI for Services
2.2.
Process Area Components
2.2.1.
Core Process Areas and CMMI Models
2.2.2.
Required, Expected, and Informative Components
Required Components
Expected Components
Informative Components
2.2.3.
Components Associated with Part Two
Process Areas
Purpose Statements
Introductory Notes
Related Process Areas
Specific Goals
Generic Goals
Specific Goal and Practice Summaries
Specific Practices
Example Work Products
Subpractices
Generic Practices
Generic Practice Elaborations
Additions
2.2.4.
Supporting Informative Components
Notes
Examples
References
2.2.5.
Numbering Scheme
2.2.6.
Typographical Conventions
2.3.
Tying It All Together
2.3.1.
Understanding Levels
2.3.2.
Structures of the Continuous and Staged Representations
2.3.3.
Understanding Capability Levels
Capability Level 0: Incomplete
Capability Level 1: Performed
Capability Level 2: Managed
Capability Level 3: Defined
Advancing Through Capability Levels
2.3.4.
Understanding Maturity Levels
Maturity Level 1: Initial
Maturity Level 2: Managed
Maturity Level 3: Defined
Maturity Level 4: Quantitatively Managed
Maturity Level 5: Optimizing
Advancing Through Maturity Levels
2.3.5.
Process Areas
2.3.6.
Equivalent Staging
2.3.7.
Achieving High Maturity
2.3.8.
Understanding Key Concepts in the Use of CMMI for Services
Service
Service System
Service Agreement
Service Request
Service Incident
Project, Work Group, and Work
2.4.
Relationships Among Process Areas
2.4.1.
Relationships that Drive Service Establishment and Delivery
2.4.2.
Relationships that Drive Service Management
2.5.
Using CMMI Models
2.5.1.
Adopting CMMI
2.5.2.
Your Process Improvement Program
2.5.3.
Selections that Influence Your Program
2.5.4.
CMMI Models
2.5.5.
Using CMMI Appraisals
2.5.6.
Appraisal Requirements for CMMI
2.5.7.
SCAMPI Appraisal Methods
2.5.8.
Appraisal Considerations
2.6.
CMMI Related Training
3.
Generic Goals and Generic Practices
3.1.
Overview
3.2.
Process Institutionalization
3.2.1.
Performed Process
3.2.2.
Managed Process
3.2.3.
Defined Process
3.2.4.
Relationships Among Processes
3.3.
Generic Goals and Generic Practices
3.3.1.
GG 1 Achieve Specific Goals
GP 1.1 Perform Specific Practices
3.3.2.
GG 2 Institutionalize a Managed Process
GP 2.1 Establish an Organizational Policy
GP 2.2 Plan the Process
GP 2.3 Provide Resources
GP 2.4 Assign Responsibility
GP 2.5 Train People
GP 2.6 Control Work Products
GP 2.7 Identify and Involve Relevant Stakeholders
GP 2.8 Monitor and Control the Process
GP 2.9 Objectively Evaluate Adherence
GP 2.10 Review Status with Higher Level Management
3.3.3.
GG 3 Institutionalize a Defined Process
GG 3.1 Establish a Defined Process
GG 3.2 Collect Process Related Experiences
3.4.
Applying Generic Practices
3.5.
Process Areas that Support Generic Practices
4.
Process Areas
4.1.
Capacity and Availability Management
4.1.1.
SG 1 Prepare for Capacity and Availability Management
SP 1.1 Establish a Capacity and Availability Management Strategy
SP 1.2 Select Measures and Analytic Techniques
SP 1.3 Establish Service System Representations
4.1.2.
SG 2 Monitor and Analyze Capacity and Availability
SP 2.1 Monitor and Analyze Capacity
SP 2.2 Monitor and Analyze Availability
SP 2.3 Report Capacity and Availability Management Data
4.2.
Causal Analysis and Resolution
4.2.1.
SG 1 Determine Causes of Selected Outcomes
SP 1.1 Select Outcomes for Analysis
SP 1.2 Analyze Causes
4.2.2.
SG 2 Address Causes of Selected Outcomes
SP 2.1 Implement Action Proposals
SP 2.2 Evaluate the Effect of Implemented Actions
SP 2.3 Record Causal Analysis Data
4.3.
Configuration Management
4.3.1.
SG 1 Establish Baselines
SP 1.1 Identify Configuration Items
SP 1.2 Establish a Configuration Management System
SP 1.3 Create or Release Baselines
4.3.2.
SG 2 Track and Control Changes
SP 2.1 Track Change Requests
SP 2.2 Control Configuration Items
4.3.3.
SG 3 Establish Integrity
SP 3.1 Establish Configuration Management Records
SP 3.2 Perform Configuration Audits
4.4.
Decision Analysis and Resolution
4.4.1.
SG 1 Evaluate Alternatives
SP 1.1 Establish Guidelines for Decision Analysis
SP 1.2 Establish Evaluation Criteria
SP 1.3 Identify Alternative Solutions
SP 1.4 Select Evaluation Methods
SP 1.5 Evaluate Alternative Solutions
SP 1.6 Select Solutions
4.5.
Incident Resolution and Prevention
4.5.1.
SG 1 Prepare for Incident Resolution and Prevention
SP 1.1 Establish an Approach to Incident Resolution and Prevention
SP 1.2 Establish an Incident Management System
4.5.2.
SG 2 Identify, Control, and Address Individual Incidents
SP 2.1 Identify and Record Incidents
SP 2.2 Analyze Individual Incident Data
SP 2.3 Resolve Incidents
SP 2.4 Monitor the Status of Incidents to Closure
SP 2.5 Communicate the Status of Incidents
4.5.3.
SG 3 Analyze and Address Causes and Impacts of Selected Incidents
SP 3.1 Analyze Selected Incidents
SP 3.2 Establish Solutions to Respond to Future Incidents
SP 3.3 Establish and Apply Solutions to Reduce Incident Occurrence
4.6.
Integrated Work Management
4.6.1.
SG 1 Use the Defined Process for the Work
SP 1.1 Establish the Defined Process
SP 1.2 Use Organizational Process Assets for Planning Work Activities
SP 1.3 Establish the Work Environment
SP 1.4 Integrate Plans
SP 1.5 Manage the Work Using Integrated Plans
SP 1.6 Establish Teams
SP 1.7 Contribute to Organizational Process Assets
4.6.2.
SG 2 Coordinate and Collaborate with Relevant Stakeholders
SP 2.1 Manage Stakeholder Involvement
SP 2.2 Manage Dependencies
SP 2.3 Resolve Coordination Issues
4.7.
Measurement and Analysis
4.7.1.
SG 1 Align Measurement and Analysis Activities
SP 1.1 Establish Measurement Objectives
SP 1.2 Specify Measures
SP 1.3 Specify Data Collection and Storage Procedures
SP 1.4 Specify Analysis Procedures
4.7.2.
SG 2 Provide Measurement Results
SP 2.1 Obtain Measurement Data
SP 2.2 Analyze Measurement Data
SP 2.3 Store Data and Results
SP 2.4 Communicate Results
4.8.
Organizational Process Definition
4.8.1.
SG 1 Establish Organizational Process Assets
SP 1.1 Establish Standard Processes
SP 1.2 Establish Lifecycle Model Descriptions
SP 1.3 Establish Tailoring Criteria and Guidelines
SP 1.4 Establish the Organization’s Measurement Repository
SP 1.5 Establish the Organization’s Process Asset Library
SP 1.6 Establish Work Environment Standards
SP 1.7 Establish Rules and Guidelines for Teams
4.9.
Organizational Process Focus
4.9.1.
SG 1 Determine Process Improvement Opportunities
SP 1.1 Establish Organizational Process Needs
SP 1.2 Appraise the Organization’s Processes
SP 1.3 Identify the Organization’s Process Improvements
4.9.2.
SG 2 Plan and Implement Process Actions
SP 2.1 Establish Process Action Plans
SP 2.2 Implement Process Action Plans
4.9.3.
SG 3 Deploy Organizational Process Assets and Incorporate Experiences
SP 3.1 Deploy Organizational Process Assets
SP 3.2 Deploy Standard Processes
SP 3.3 Monitor the Implementation
SP 3.4 Incorporate Experiences into Organizational Process Assets
4.10.
Organizational Performance Management
4.10.1.
SG 1 Manage Business Performance
SP 1.1 Maintain Business Objectives
SP 1.2 Analyze Process Performance Data
SP 1.3 Identify Potential Areas for Improvement
4.10.2.
SG 2 Select Improvements
SP 2.1 Elicit Suggested Improvements
SP 2.2 Analyze Suggested Improvements
SP 2.3 Validate Improvements
SP 2.4 Select and Implement Improvements for Deployment
4.10.3.
SG 3 Deploy Improvements
SP 3.1 Plan the Deployment
SP 3.2 Manage the Deployment
SP 3.3 Evaluate Improvement Effects
4.11.
Organizational Process Performance
4.11.1.
SG 1 Establish Performance Baselines and Models
SP 1.1 Establish Quality and Process Performance Objectives
SP 1.2 Select Processes
SP 1.3 Establish Process Performance Measures
SP 1.4 Analyze Process Performance and Establish Process Performance Baselines
SP 1.5 Establish Process Performance Models
4.12.
Organizational Training
4.12.1.
SG 1 Establish an Organizational Training Capability
SP 1.1 Establish Strategic Training Needs
SP 1.2 Determine Which Training Needs Are the Responsibility of the Organization
SP 1.3 Establish an Organizational Training Tactical Plan
SP 1.4 Establish a Training Capability
4.12.2.
SG 2 Provide Training
SP 2.1 Deliver Training
SP 2.2 Establish Training Records
SP 2.3 Assess Training Effectiveness
4.13.
Process and Product Quality Assurance
4.13.1.
SG 1 Objectively Evaluate Processes and Work Products
SP 1.1 Objectively Evaluate Processes
SP 1.2 Objectively Evaluate Work Products
4.13.2.
SG 2 Provide Objective Insight
SP 2.1 Communicate and Resolve Noncompliance Issues
SP 2.2 Establish Records
4.14.
Quantitative Work Management
4.14.1.
SG 1 Prepare for Quantitative Management
SP 1.1 Establish the Work Objectives
SP 1.2 Compose the Defined Process
SP 1.3 Select Subprocesses and Attributes
SP 1.4 Select Measures and Analytic Techniques
4.14.2.
SG 2 Quantitatively Manage the Work
SP 2.1 Monitor the Performance of Selected Subprocesses
SP 2.2 Manage Work Performance
SP 2.3 Perform Root Cause Analysis
4.15.
Requirements Management
4.15.1.
SG 1 Manage Requirements
SP 1.1 Understand Requirements
SP 1.2 Obtain Commitment to Requirements
SP 1.3 Manage Requirements Changes
SP 1.4 Maintain Bidirectional Traceability of Requirements
SP 1.5 Ensure Alignment Between Work Products and Requirements
4.16.
Risk Management
4.16.1.
SG 1 Prepare for Risk Management
SP 1.1 Determine Risk Sources and Categories
SP 1.2 Define Risk Parameters
SP 1.3 Establish a Risk Management Strategy
4.16.2.
SG 2 Identify and Analyze Risks
SP 2.1 Identify Risks
SP 2.2 Evaluate, Categorize, and Prioritize Risks
4.16.3.
SG 3 Mitigate Risks
SP 3.1 Develop Risk Mitigation Plans
SP 3.2 Implement Risk Mitigation Plans
4.17.
Supplier Agreement Management
4.17.1.
SG 1 Establish Supplier Agreements
SP 1.1 Determine Acquisition Type
SP 1.2 Select Suppliers
SP 1.3 Establish Supplier Agreements
4.17.2.
SG 2 Satisfy Supplier Agreements
SP 2.1 Execute the Supplier Agreement
SP 2.2 Accept the Acquired Product
SP 2.3 Ensure Transition of Products
4.18.
Service Continuity
4.18.1.
SG 1 Identify Essential Service Dependencies
SP 1.1 Identify and Prioritize Essential Functions
SP 1.2 Identify and Prioritize Essential Resources
4.18.2.
SG 2 Prepare for Service Continuity
SP 2.1 Establish Service Continuity Plans
SP 2.2 Establish Service Continuity Training
SP 2.3 Provide and Evaluate Service Continuity Training
4.18.3.
SG 3 Verify and Validate the Service Continuity Plan
SP 3.1 Prepare for the Verification and Validation of the Service Continuity Plan
SP 3.2 Verify and Validate the Service Continuity Plan
SP 3.3 Analyze Results of Verification and Validation of the Service Continuity Plan
4.19.
Service Delivery
4.19.1.
SG 1 Establish Service Agreements
SP 1.1 Analyze Existing Agreements and Service Data
SP 1.2 Establish the Service Agreement
4.19.2.
SG 2 Prepare for Service Delivery
SP 2.1 Establish the Service Delivery Approach
SP 2.2 Prepare for Service System Operations
SP 2.3 Establish a Request Management System
4.19.3.
SG 3 Deliver Services
SP 3.1 Receive and Process Service Requests
SP 3.2 Operate the Service System
SP 3.3 Maintain the Service System
4.20.
Service System Development
4.20.1.
SG 1 Develop and Analyze Stakeholder Requirements
SP 1.1 Develop Stakeholder Requirements
SP 1.2 Develop Service System Requirements
SP 1.3 Analyze and Validate Requirements
4.20.2.
SG 2 Develop Service Systems
SP 2.1 Select Service System Solutions
SP 2.2 Develop the Design
SP 2.3 Ensure Interface Compatibility
SP 2.4 Implement the Service System Design
SP 2.5 Integrate Service System Components
4.20.3.
SG 3 Verify and Validate Service Systems
SP 3.1 Prepare for Verification and Validation
SP 3.2 Perform Peer Reviews
SP 3.3 Verify Selected Service System Components
SP 3.4 Validate the Service System
4.21.
Service System Transition
4.21.1.
SG 1 Prepare for Service System Transition
SP 1.1 Analyze Service System Transition Needs
SP 1.2 Develop Service System Transition Plans
SP 1.3 Prepare Stakeholders for Changes
4.21.2.
SG 2 Deploy the Service System
SP 2.1 Deploy Service System Components
SP 2.2 Assess and Control the Impacts of the Transition
4.22.
Strategic Service Management
4.22.1.
SG 1 Establish Strategic Needs and Plans for Standard Services
SP 1.1 Gather and Analyze Data
SP 1.2 Establish Plans for Standard Services
4.22.2.
SG 2 Establish Standard Services
SP 2.1 Establish Properties of Standard Services and Service Levels
SP 2.2 Establish Descriptions of Standard Services
4.23.
Work Monitoring and Control
4.23.1.
SG 1 Monitor the Work Against the Plan
SP 1.1 Monitor Work Planning Parameters
SP 1.2 Monitor Commitments
SP 1.3 Monitor Risks
SP 1.4 Monitor Data Management
SP 1.5 Monitor Stakeholder Involvement
SP 1.6 Conduct Progress Reviews
SP 1.7 Conduct Milestone Reviews
4.23.2.
SG 2 Manage Corrective Action to Closure
SP 2.1 Analyze Issues
SP 2.2 Take Corrective Action
SP 2.3 Manage Corrective Actions
4.24.
Work Planning
4.24.1.
SG 1 Establish Estimates
SP 1.1 Establish the Service Strategy
SP 1.2 Estimate the Scope of the Work
SP 1.3 Establish Estimates of Work Product and Task Attributes
SP 1.4 Define Lifecycle Phases
SP 1.5 Estimate Effort and Cost
4.24.2.
SG 2 Develop a Work Plan
SP 2.1 Establish the Budget and Schedule
SP 2.2 Identify Risks
SP 2.3 Plan Data Management
SP 2.4 Plan the Resources
SP 2.5 Plan Needed Knowledge and Skills
SP 2.6 Plan Stakeholder Involvement
SP 2.7 Establish the Work Plan
4.24.3.
SG 3 Obtain Commitment to the Plan
SP 3.1 Review Plans That Affect the Work
SP 3.2 Reconcile Work and Resource Levels
SP 3.3 Obtain Plan Commitment
5.
Appendices
5.1.
Appendix A: References
5.1.1.
Information Assurance/Information Security Related Sources
5.2.
Appendix B: Acronyms
5.2.1.
ANSI
5.2.2.
API
5.2.3.
ARC
5.2.4.
CAD
5.2.5.
CAR
5.2.6.
CCB
5.2.7.
CL
5.2.8.
CM
5.2.9.
CMU
5.2.10.
CMF
5.2.11.
CMM
5.2.12.
CMMI
5.2.13.
CMMI-ACQ
5.2.14.
CMMI-DEV
5.2.15.
CMMI-SVC
5.2.16.
CobiT
5.2.17.
COTS
5.2.18.
CPI
5.2.19.
CPM
5.2.20.
CSCI
5.2.21.
DAR
5.2.22.
DHS
5.2.23.
DoD
5.2.24.
EIA
5.2.25.
EIA/IS
5.2.26.
FCA
5.2.27.
FMEA
5.2.28.
GG
5.2.29.
GP
5.2.30.
IBM
5.2.31.
IDEAL
5.2.32.
IEEE
5.2.33.
INCOSE
5.2.34.
IPD-CMM
5.2.35.
IPM
5.2.36.
ISO
5.2.37.
ISO/IEC
5.2.38.
ITIL
5.2.39.
MA
5.2.40.
MDD
5.2.41.
ML
5.2.42.
NDIA
5.2.43.
OID
5.2.44.
OPD
5.2.45.
OPF
5.2.46.
OPM
5.2.47.
OPP
5.2.48.
OT
5.2.49.
P-CMM
5.2.50.
PCA
5.2.51.
PERT
5.2.52.
PI
5.2.53.
PMC
5.2.54.
PP
5.2.55.
PPQA
5.2.56.
QFD
5.2.57.
QPM
5.2.58.
RD
5.2.59.
REQM
5.2.60.
RSKM
5.2.61.
SA-CMM
5.2.62.
SAM
5.2.63.
SCAMPI
5.2.64.
SECAM
5.2.65.
SECM
5.2.66.
SEI
5.2.67.
SG
5.2.68.
SP
5.2.69.
SPI
5.2.70.
SSD
5.2.71.
SSE-CMM
5.2.72.
SW-CMM
5.2.73.
TS
5.2.74.
VAL
5.2.75.
VER
5.2.76.
WBS
5.3.
Appendix C: CMMI Version 1.3 Project Participants
5.3.1.
CMMI Steering Group
Steering Group Members
Ex-Officio Steering Group Members
Steering Group Support
5.3.2.
CMMI for Services Advisory Group
5.3.3.
CMMI V1.3 Coordination Team
5.3.4.
CMMI V1.3 Configuration Control Board
5.3.5.
CMMI V1.3 Core Model Team
5.3.6.
CMMI V1.3 Translation Team
5.3.7.
CMMI V1.3 High Maturity Team
5.3.8.
CMMI V1.3 Acquisition Mini Team
5.3.9.
CMMI V1.3 Services Mini Team
5.3.10.
CMMI V1.3 SCAMPI Upgrade Team
5.3.11.
CMMI V1.3 Training Teams
ACQ and DEV Training Team
SVC Training Team
5.3.12.
CMMI V1.3 Quality Team
5.4.
Appendix D: Glossary
5.4.1.
acceptance criteria
5.4.2.
acceptance testing
5.4.3.
achievement profile
5.4.4.
acquirer
5.4.5.
acquisition
5.4.6.
acquisition strategy
5.4.7.
addition
5.4.8.
allocated requirement
5.4.9.
appraisal
5.4.10.
appraisal findings
5.4.11.
appraisal participants
5.4.12.
appraisal rating
5.4.13.
appraisal reference model
5.4.14.
appraisal scope
5.4.15.
architecture
5.4.16.
audit
5.4.17.
baseline
5.4.18.
base measure
5.4.19.
bidirectional traceability
5.4.20.
business objectives
5.4.21.
capability level
5.4.22.
capability level profile
5.4.23.
capability maturity model
5.4.24.
capable process
5.4.25.
causal analysis
5.4.26.
change management
5.4.27.
CMMI Framework
5.4.28.
CMMI model
5.4.29.
CMMI model component
5.4.30.
CMMI Product Suite
5.4.31.
commercial off-the-shelf
5.4.32.
common cause of variation
5.4.33.
configuration audit
5.4.34.
configuration baseline
5.4.35.
configuration control
5.4.36.
configuration control board
5.4.37.
configuration identification
5.4.38.
configuration item
5.4.39.
configuration management
5.4.40.
configuration status accounting
5.4.41.
constellation
5.4.42.
continuous representation
5.4.43.
contractor
5.4.44.
contractual requirements
5.4.45.
corrective action
5.4.46.
customer
5.4.47.
customer requirement
5.4.48.
data
5.4.49.
data management
5.4.50.
defect density
5.4.51.
defined process
5.4.52.
definition of required functionality and quality attributes
5.4.53.
deliverable
5.4.54.
delivery environment
5.4.55.
derived measure
5.4.56.
derived requirements
5.4.57.
design review
5.4.58.
development
5.4.59.
document
5.4.60.
end user
5.4.61.
enterprise
5.4.62.
entry criteria
5.4.63.
equivalent staging
5.4.64.
establish and maintain
5.4.65.
example work product
5.4.66.
executive
5.4.67.
exit criteria
5.4.68.
expected CMMI components
5.4.69.
findings
5.4.70.
formal evaluation process
5.4.71.
framework
5.4.72.
functional analysis
5.4.73.
functional architecture
5.4.74.
generic goal
5.4.75.
generic practice
5.4.76.
generic practice elaboration
5.4.77.
hardware engineering
5.4.78.
higher level management
5.4.79.
incomplete process
5.4.80.
informative CMMI components
5.4.81.
institutionalization
5.4.82.
interface control
5.4.83.
lifecycle model
5.4.84.
managed process
5.4.85.
manager
5.4.86.
maturity level
5.4.87.
measure (noun)
5.4.88.
measurement
5.4.89.
measurement result
5.4.90.
memorandum of agreement
5.4.91.
natural bounds
5.4.92.
nondevelopmental item
5.4.93.
nontechnical requirements
5.4.94.
objectively evaluate
5.4.95.
operational concept
5.4.96.
operational scenario
5.4.97.
organization
5.4.98.
organizational maturity
5.4.99.
organizational policy
5.4.100.
organizational process assets
5.4.101.
organization’s business objectives
5.4.102.
organization’s measurement repository
5.4.103.
organization’s process asset library
5.4.104.
organization’s set of standard processes
5.4.105.
outsourcing
5.4.106.
peer review
5.4.107.
performance parameters
5.4.108.
performed process
5.4.109.
planned process
5.4.110.
policy
5.4.111.
process
5.4.112.
process action plan
5.4.113.
process action team
5.4.114.
process and technology improvements
5.4.115.
process architecture
5.4.116.
process area
5.4.117.
process asset
5.4.118.
process asset library
5.4.119.
process attribute
5.4.120.
process capability
5.4.121.
process definition
5.4.122.
process description
5.4.123.
process element
5.4.124.
process group
5.4.125.
process improvement
5.4.126.
process improvement objectives
5.4.127.
process improvement plan
5.4.128.
process measurement
5.4.129.
process owner
5.4.130.
process performance
5.4.131.
process performance baseline
5.4.132.
process performance model
5.4.133.
process tailoring
5.4.134.
product
5.4.135.
product baseline
5.4.136.
product component
5.4.137.
product component requirements
5.4.138.
product lifecycle
5.4.139.
product line
5.4.140.
product related lifecycle processes
5.4.141.
product requirements
5.4.142.
product suite
5.4.143.
project
5.4.144.
project plan
5.4.145.
project progress and performance
5.4.146.
project startup
5.4.147.
prototype
5.4.148.
relevant stakeholder
5.4.149.
representation
5.4.150.
required CMMI components
5.4.151.
requirement
5.4.152.
requirements analysis
5.4.153.
requirements elicitation
5.4.154.
requirements management
5.4.155.
requirements traceability
5.4.156.
return on investment
5.4.157.
risk analysis
5.4.158.
risk identification
5.4.159.
risk management
5.4.160.
senior manager
5.4.161.
service
5.4.162.
service agreement
5.4.163.
service catalog
5.4.164.
service incident
5.4.165.
service level
5.4.166.
service level agreement
5.4.167.
service level measure
5.4.168.
service line
5.4.169.
service request
5.4.170.
service requirements
5.4.171.
service system
5.4.172.
service system component
5.4.173.
service system consumable
5.4.174.
shared vision
5.4.175.
software engineering
5.4.176.
solicitation
5.4.177.
solicitation package
5.4.178.
special cause of variation
5.4.179.
specific goal
5.4.180.
specific practice
5.4.181.
stable process
5.4.182.
staged representation
5.4.183.
stakeholder
5.4.184.
standard (noun)
5.4.185.
standard process
5.4.186.
statement of work
5.4.187.
statistical and other quantitative techniques
5.4.188.
statistical process control
5.4.189.
statistical techniques
5.4.190.
subpractice
5.4.191.
subprocess
5.4.192.
supplier
5.4.193.
supplier agreement
5.4.194.
sustainment
5.4.195.
system of systems
5.4.196.
systems engineering
5.4.197.
tailoring
5.4.198.
tailoring guidelines
5.4.199.
target profile
5.4.200.
target staging
5.4.201.
team
5.4.202.
technical data package
5.4.203.
technical performance
5.4.204.
technical performance measure
5.4.205.
technical requirements
5.4.206.
traceability
5.4.207.
trade study
5.4.208.
training
5.4.209.
unit testing
5.4.210.
validation
5.4.211.
verification
5.4.212.
version control
5.4.213.
work breakdown structure (WBS)
5.4.214.
work group
5.4.215.
work plan
5.4.216.
work product
5.4.217.
work product and task attributes
5.4.218.
work startup
5.5.
Report Documentation Page
Table of contents
|
Images
|
Glossary
|
Index
|
Faceted index
Process
Areas
(continuous)
Process
management
OPD
OPF
OPM
OPP
OT
Project and work
management
CAM
IWM
QWM
REQM
RSKM
SAM
SCON
WMC
WP
Service establishment and delivery
IRP
SD
SSD
SST
STSM
Support
CAR
CM
DAR
MA
PPQA
Page 1 / 686
CMMI for Development 1.3 compiled by Christophe Guibert with
WebIdeaTree 5
Last revision on 2013-01-13
CMMI for Services 1.3
CMMI for Services 1.3
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4. 
4.1.1. 
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