Process
Areas
(staged)

Level 2  
 CM 
 MA 
 PPQA 
 REQM
 
 SAM  
 SD  
 WMC 
 WP
Level 3  
 
CAM 
 DAR 
 IRP 
 IWM 
 OPD 
 OPF 
 OT 
 RSKM 
 SCON 
 SSD 
 SST 
 STSM
Level 4
 
OPP 
 QWM
Level 5  
 CAR
 OPM 
      5. Appendices
          5.4. Appendix D: Glossary
 service catalog 

A list or repository of standardized service definitions.
Service catalogs can include varying degrees of detail about available service levels, quality, prices, negotiable/tailorable items, and terms and conditions.
A service catalog need not be contained in a single document or other artifact, and can be a combination of items that provide equivalent information (such as web pages linked to a database.) Alternatively, for some services an effective catalog can be a simple printed menu of available services and their prices.
Service catalog information can be partitioned into distinct subsets to support different types of stakeholders (e.g., customers, end users, provider staff, suppliers).



Process
Areas
(continuous)


Process
management
 OPD 
 
OPF 
 OPM
 OPP   
 
OT  
Project and work  
management 
 
CAM 
 IWM 
 QWM 
 REQM 
 RSKM 
 SAM 
 SCON 
 WMC 
 WP
Service establishment and delivery  
 IRP 
 SD
  
 SSD  
 SST  
 STSM 
Support 
 CAR 
 
CM 
 DAR 
 MA
 
PPQA