The service industry is a significant driver for worldwide economic growth. Guidance on developing and improving mature service practices is a key contributor to the service provider performance and customer satisfaction. The CMMI^® for Services (CMMI-SVC) model is designed to begin meeting that need.

CMMI-SVC contains 24 process areas. Of those process areas, 16 are core process areas, 1 is a shared process area, and 7 are service-specific process areas that include 1 addition. (See more about additions in Chapter 2.)[1]

All CMMI-SVC model practices focus on the activities of the service provider. Seven process areas focus on practices specific to services, addressing capacity and availability management, service continuity, service delivery, incident resolution and prevention, service transition, service system development, and strategic service management processes.