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WebIdeaTree CMMI for Services 1.3

Process
Areas
(staged)

Level 2  
 CM 
 MA 
 PPQA 
 REQM 
 SAM  
 SD  
 WMC 
 WP
Level 3  
 CAM 
 DAR 
 IRP 
 IWM 
 OPD 
 OPF 
 OT 
 RSKM 
 SCON 
 SSD 
 SST 
 STSM
Level 4
 OPP 
 QWM
Level 5  
 CAR
 OPM 
CMMI-SVC 1.3
      4. Process Areas
          4.5. Incident Resolution and Prevention
 SG 1 Prepare for Incident Resolution and Prevention 
Process AreaIRP
Level3
GoalSG 1

Preparation for incident resolution and prevention is conducted.

Establish and maintain an approach for ensuring timely and effective resolution and prevention of incidents to ensure the terms of the service agreement are met.


 SP 1.1 Establish an Approach to Incident Resolution and Prevention
 SP 1.2 Establish an Incident Management System
Keywords establish and maintain ; goal ; service ; service agreement
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Table of contents  | Images  | Glossary  | Index  | Faceted index

Process
Areas(continuous)

Process
management
 OPD 
 OPF 
 OPM
 OPP   
 OT  
Project and work  
management 
 CAM 
 IWM 
 QWM 
 REQM 
 RSKM 
 SAM 
 SCON 
 WMC 
 WP
Service establishment and delivery  
 IRP 
 SD  
 SSD  
 SST  
 STSM 
Support 
 CAR 
 CM 
 DAR 
 MA
 PPQA
  
Page 148 / 686
CMMI for Development 1.3 compiled by Christophe Guibert with WebIdeaTree 5
Last revision on 2013-01-13