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CMMI for Services 1.3
CMMI-SVC 1.3
Preface
About CMMI for Services
Generic Goals and Generic Practices
Process Areas
Appendices
Purpose
Acknowledgments
Audience
Organization of this Document
How to Use this Document
Additional Information and Reader Feedback
Introduction
Process Area Components
Tying It All Together
Relationships Among Process Areas
Using CMMI Models
CMMI Related Training
Overview
Process Institutionalization
Generic Goals and Generic Practices
Applying Generic Practices
Process Areas that Support Generic Practices
Capacity and Availability Management
Causal Analysis and Resolution
Configuration Management
Decision Analysis and Resolution
Incident Resolution and Prevention
Integrated Work Management
Measurement and Analysis
Organizational Process Definition
Organizational Process Focus
Organizational Performance Management
Organizational Process Performance
Organizational Training
Process and Product Quality Assurance
Quantitative Work Management
Requirements Management
Risk Management
Supplier Agreement Management
Service Continuity
Service Delivery
Service System Development
Service System Transition
Strategic Service Management
Work Monitoring and Control
Work Planning
Appendix A: References
Appendix B: Acronyms
Appendix C: CMMI Version 1.3 Project Participants
Appendix D: Glossary
Report Documentation Page
Process
Areas
(staged)
Level 2
CM
MA
PPQA
REQM
SAM
SD
WMC
WP
Level 3
CAM
DAR
IRP
IWM
OPD
OPF
OT
RSKM
SCON
SSD
SST
STSM
Level 4
OPP
QWM
Level 5
CAR
OPM
Images
Table of contents
|
Images
|
Glossary
|
Index
|
Faceted index
Process
Areas
(continuous)
Process
management
OPD
OPF
OPM
OPP
OT
Project and work
management
CAM
IWM
QWM
REQM
RSKM
SAM
SCON
WMC
WP
Service establishment and delivery
IRP
SD
SSD
SST
STSM
Support
CAR
CM
DAR
MA
PPQA
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CMMI for Development 1.3 compiled by Christophe Guibert with
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Last revision on 2013-01-13
CMMI for Services 1.3
CMMI for Services 1.3
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