Provide and evaluate training in the execution of the service continuity plan.

Training provides instruction to staff who might have to participate in executing the service continuity plan in the event of a significant disruption. In addition, training provides a mechanism for gathering feedback on whether the service continuity plan should be updated or clarified.

Refer to the Organizational Training process area for more information about providing training.

Example Work Products

1.    Training records

2.    Evaluations of training effectiveness by students and training specialists

3.    Suggested improvements to the service continuity plan

Subpractices

1.    Deliver training that covers the execution of the service continuity plan to appropriate staff.

2.    Maintain records of those who successfully complete service continuity training.

3.    Solicit feedback on how well service continuity training prepared those who will execute the service continuity plan.

4.    Analyze training feedback and document suggested improvements to the service continuity plan and service continuity training.