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CMMI for Services 1.3
CMMI-SVC 1.3
Preface
About CMMI for Services
Generic Goals and Generic Practices
Process Areas
Appendices
Purpose
Acknowledgments
Audience
Organization of this Document
How to Use this Document
Additional Information and Reader Feedback
Introduction
Process Area Components
Tying It All Together
Relationships Among Process Areas
Using CMMI Models
CMMI Related Training
Overview
Process Institutionalization
Generic Goals and Generic Practices
Applying Generic Practices
Process Areas that Support Generic Practices
Capacity and Availability Management
Causal Analysis and Resolution
Configuration Management
Decision Analysis and Resolution
Incident Resolution and Prevention
Integrated Work Management
Measurement and Analysis
Organizational Process Definition
Organizational Process Focus
Organizational Performance Management
Organizational Process Performance
Organizational Training
Process and Product Quality Assurance
Quantitative Work Management
Requirements Management
Risk Management
Supplier Agreement Management
Service Continuity
Service Delivery
Service System Development
Service System Transition
Strategic Service Management
Work Monitoring and Control
Work Planning
Appendix A: References
Appendix B: Acronyms
Appendix C: CMMI Version 1.3 Project Participants
Appendix D: Glossary
Report Documentation Page
Process
Areas
(staged)
Level 2
CM
MA
PPQA
REQM
SAM
SD
WMC
WP
Level 3
CAM
DAR
IRP
IWM
OPD
OPF
OT
RSKM
SCON
SSD
SST
STSM
Level 4
OPP
QWM
Level 5
CAR
OPM
CMMI-SVC 1.3
5.
Appendices
5.2. Appendix B: Acronyms
ANSI
API
ARC
CAD
CAR
CCB
CL
CM
CMU
CMF
CMM
CMMI
CMMI-ACQ
CMMI-DEV
CMMI-SVC
CobiT
COTS
CPI
CPM
CSCI
DAR
DHS
DoD
EIA
EIA/IS
FCA
FMEA
GG
GP
IBM
IDEAL
IEEE
INCOSE
IPD-CMM
IPM
ISO
ISO/IEC
ITIL
MA
MDD
ML
NDIA
OID
OPD
OPF
OPM
OPP
OT
P-CMM
PCA
PERT
PI
PMC
PP
PPQA
QFD
QPM
RD
REQM
RSKM
SA-CMM
SAM
SCAMPI
SECAM
SECM
SEI
SG
SP
SPI
SSD
SSE-CMM
SW-CMM
TS
VAL
VER
WBS
Keywords
NDI
1
2
3
4
5
Table of contents
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Images
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Glossary
|
Index
|
Faceted index
Process
Areas
(continuous)
Process
management
OPD
OPF
OPM
OPP
OT
Project and work
management
CAM
IWM
QWM
REQM
RSKM
SAM
SCON
WMC
WP
Service establishment and delivery
IRP
SD
SSD
SST
STSM
Support
CAR
CM
DAR
MA
PPQA
Page 372 / 686
CMMI for Development 1.3 compiled by Christophe Guibert with
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Last revision on 2013-01-13