1/686 - 685 sub articles Next page 1. Preface
WebIdeaTree CMMI for Services 1.3

Process
Areas
(staged)

Level 2  
 CM 
 MA 
 PPQA 
 REQM 
 SAM  
 SD  
 WMC 
 WP
Level 3  
 CAM 
 DAR 
 IRP 
 IWM 
 OPD 
 OPF 
 OT 
 RSKM 
 SCON 
 SSD 
 SST 
 STSM
Level 4
 OPP 
 QWM
Level 5  
 CAR
 OPM 
Faceted index
A  G  L  P  S 
Addition  Goal  Level  Practice  Process Area  Scope 
A
Addition
Addition : SSD
Service System Development (Process Areas)
SG 1 Develop and Analyze Stakeholder Requirements (Service System Development)
SG 2 Develop Service Systems (Service System Development)
SG 3 Verify and Validate Service Systems (Service System Development)
SP 1.1 Develop Stakeholder Requirements (SG 1 Develop and Analyze Stakeholder Requirements)
SP 1.2 Develop Service System Requirements (SG 1 Develop and Analyze Stakeholder Requirements)
SP 1.3 Analyze and Validate Requirements (SG 1 Develop and Analyze Stakeholder Requirements)
SP 2.1 Select Service System Solutions (SG 2 Develop Service Systems)
SP 2.2 Develop the Design (SG 2 Develop Service Systems)
SP 2.3 Ensure Interface Compatibility (SG 2 Develop Service Systems)
SP 2.4 Implement the Service System Design (SG 2 Develop Service Systems)
SP 2.5 Integrate Service System Components (SG 2 Develop Service Systems)
SP 3.1 Prepare for Verification and Validation (SG 3 Verify and Validate Service Systems)
SP 3.2 Perform Peer Reviews (SG 3 Verify and Validate Service Systems)
SP 3.3 Verify Selected Service System Components (SG 3 Verify and Validate Service Systems)
SP 3.4 Validate the Service System (SG 3 Verify and Validate Service Systems)
G
Goal
Goal : GG 1
GG 1 Achieve Specific Goals (Generic Goals and Generic Practices)
GP 1.1 Perform Specific Practices (GG 1 Achieve Specific Goals)
Goal : GG 2
GG 2 Institutionalize a Managed Process (Generic Goals and Generic Practices)
GP 2.1 Establish an Organizational Policy (GG 2 Institutionalize a Managed Process)
GP 2.10 Review Status with Higher Level Management (GG 2 Institutionalize a Managed Process)
GP 2.2 Plan the Process (GG 2 Institutionalize a Managed Process)
GP 2.3 Provide Resources (GG 2 Institutionalize a Managed Process)
GP 2.4 Assign Responsibility (GG 2 Institutionalize a Managed Process)
GP 2.5 Train People (GG 2 Institutionalize a Managed Process)
GP 2.6 Control Work Products (GG 2 Institutionalize a Managed Process)
GP 2.7 Identify and Involve Relevant Stakeholders (GG 2 Institutionalize a Managed Process)
GP 2.8 Monitor and Control the Process (GG 2 Institutionalize a Managed Process)
GP 2.9 Objectively Evaluate Adherence (GG 2 Institutionalize a Managed Process)
Goal : GG 3
GG 3 Institutionalize a Defined Process (Generic Goals and Generic Practices)
GG 3.1 Establish a Defined Process (GG 3 Institutionalize a Defined Process)
GG 3.2 Collect Process Related Experiences (GG 3 Institutionalize a Defined Process)
Goal : SG 1
SG 1 Align Measurement and Analysis Activities (Measurement and Analysis)
SG 1 Determine Causes of Selected Outcomes (Causal Analysis and Resolution)
SG 1 Determine Process Improvement Opportunities (Organizational Process Focus)
SG 1 Develop and Analyze Stakeholder Requirements (Service System Development)
SG 1 Establish an Organizational Training Capability (Organizational Training)
SG 1 Establish Baselines (Configuration Management)
SG 1 Establish Estimates (Work Planning)
SG 1 Establish Organizational Process Assets (Organizational Process Definition)
SG 1 Establish Performance Baselines and Models (Organizational Process Performance)
SG 1 Establish Service Agreements (Service Delivery)
SG 1 Establish Strategic Needs and Plans for Standard Services (Strategic Service Management)
SG 1 Establish Supplier Agreements (Supplier Agreement Management)
SG 1 Evaluate Alternatives (Decision Analysis and Resolution)
SG 1 Identify Essential Service Dependencies (Service Continuity)
SG 1 Manage Business Performance (Organizational Performance Management)
SG 1 Manage Requirements (Requirements Management)
SG 1 Monitor the Work Against the Plan (Work Monitoring and Control)
SG 1 Objectively Evaluate Processes and Work Products (Process and Product Quality Assurance)
SG 1 Prepare for Capacity and Availability Management (Capacity and Availability Management)
SG 1 Prepare for Incident Resolution and Prevention (Incident Resolution and Prevention)
SG 1 Prepare for Quantitative Management (Quantitative Work Management)
SG 1 Prepare for Risk Management (Risk Management)
SG 1 Prepare for Service System Transition (Service System Transition)
SG 1 Use the Defined Process for the Work (Integrated Work Management)
SP 1.1 Analyze Existing Agreements and Service Data (SG 1 Establish Service Agreements)
SP 1.1 Analyze Service System Transition Needs (SG 1 Prepare for Service System Transition)
SP 1.1 Determine Acquisition Type (SG 1 Establish Supplier Agreements)
SP 1.1 Determine Risk Sources and Categories (SG 1 Prepare for Risk Management)
SP 1.1 Develop Stakeholder Requirements (SG 1 Develop and Analyze Stakeholder Requirements)
SP 1.1 Establish a Capacity and Availability Management Strategy (SG 1 Prepare for Capacity and Availability Management)
SP 1.1 Establish an Approach to Incident Resolution and Prevention (SG 1 Prepare for Incident Resolution and Prevention)
SP 1.1 Establish Guidelines for Decision Analysis (SG 1 Evaluate Alternatives)
SP 1.1 Establish Measurement Objectives (SG 1 Align Measurement and Analysis Activities)
SP 1.1 Establish Organizational Process Needs (SG 1 Determine Process Improvement Opportunities)
SP 1.1 Establish Quality and Process Performance Objectives (SG 1 Establish Performance Baselines and Models)
SP 1.1 Establish Standard Processes (SG 1 Establish Organizational Process Assets)
SP 1.1 Establish Strategic Training Needs (SG 1 Establish an Organizational Training Capability)
SP 1.1 Establish the Defined Process (SG 1 Use the Defined Process for the Work)
SP 1.1 Establish the Service Strategy (SG 1 Establish Estimates)
SP 1.1 Establish the Work Objectives (SG 1 Prepare for Quantitative Management)
SP 1.1 Gather and Analyze Data (SG 1 Establish Strategic Needs and Plans for Standard Services)
SP 1.1 Identify and Prioritize Essential Functions (SG 1 Identify Essential Service Dependencies)
SP 1.1 Identify Configuration Items (SG 1 Establish Baselines)
SP 1.1 Maintain Business Objectives (SG 1 Manage Business Performance)
SP 1.1 Monitor Work Planning Parameters (SG 1 Monitor the Work Against the Plan)
SP 1.1 Objectively Evaluate Processes (SG 1 Objectively Evaluate Processes and Work Products)
SP 1.1 Select Outcomes for Analysis (SG 1 Determine Causes of Selected Outcomes)
SP 1.1 Understand Requirements (SG 1 Manage Requirements)
SP 1.2 Analyze Causes (SG 1 Determine Causes of Selected Outcomes)
SP 1.2 Analyze Process Performance Data (SG 1 Manage Business Performance)
SP 1.2 Appraise the Organization’s Processes (SG 1 Determine Process Improvement Opportunities)
SP 1.2 Compose the Defined Process (SG 1 Prepare for Quantitative Management)
SP 1.2 Define Risk Parameters (SG 1 Prepare for Risk Management)
SP 1.2 Determine Which Training Needs Are the Responsibility of the Organization (SG 1 Establish an Organizational Training Capability)
SP 1.2 Develop Service System Requirements (SG 1 Develop and Analyze Stakeholder Requirements)
SP 1.2 Develop Service System Transition Plans (SG 1 Prepare for Service System Transition)
SP 1.2 Establish a Configuration Management System (SG 1 Establish Baselines)
SP 1.2 Establish an Incident Management System (SG 1 Prepare for Incident Resolution and Prevention)
SP 1.2 Establish Evaluation Criteria (SG 1 Evaluate Alternatives)
SP 1.2 Establish Lifecycle Model Descriptions (SG 1 Establish Organizational Process Assets)
SP 1.2 Establish Plans for Standard Services (SG 1 Establish Strategic Needs and Plans for Standard Services)
SP 1.2 Establish the Service Agreement (SG 1 Establish Service Agreements)
SP 1.2 Estimate the Scope of the Work (SG 1 Establish Estimates)
SP 1.2 Identify and Prioritize Essential Resources (SG 1 Identify Essential Service Dependencies)
SP 1.2 Monitor Commitments (SG 1 Monitor the Work Against the Plan)
SP 1.2 Objectively Evaluate Work Products (SG 1 Objectively Evaluate Processes and Work Products)
SP 1.2 Obtain Commitment to Requirements (SG 1 Manage Requirements)
SP 1.2 Select Measures and Analytic Techniques (SG 1 Prepare for Capacity and Availability Management)
SP 1.2 Select Processes (SG 1 Establish Performance Baselines and Models)
SP 1.2 Select Suppliers (SG 1 Establish Supplier Agreements)
SP 1.2 Specify Measures (SG 1 Align Measurement and Analysis Activities)
SP 1.2 Use Organizational Process Assets for Planning Work Activities (SG 1 Use the Defined Process for the Work)
SP 1.3 Analyze and Validate Requirements (SG 1 Develop and Analyze Stakeholder Requirements)
SP 1.3 Create or Release Baselines (SG 1 Establish Baselines)
SP 1.3 Establish a Risk Management Strategy (SG 1 Prepare for Risk Management)
SP 1.3 Establish an Organizational Training Tactical Plan (SG 1 Establish an Organizational Training Capability)
SP 1.3 Establish Estimates of Work Product and Task Attributes (SG 1 Establish Estimates)
SP 1.3 Establish Process Performance Measures (SG 1 Establish Performance Baselines and Models)
SP 1.3 Establish Service System Representations (SG 1 Prepare for Capacity and Availability Management)
SP 1.3 Establish Supplier Agreements (SG 1 Establish Supplier Agreements)
SP 1.3 Establish Tailoring Criteria and Guidelines (SG 1 Establish Organizational Process Assets)
SP 1.3 Establish the Work Environment (SG 1 Use the Defined Process for the Work)
SP 1.3 Identify Alternative Solutions (SG 1 Evaluate Alternatives)
SP 1.3 Identify Potential Areas for Improvement (SG 1 Manage Business Performance)
SP 1.3 Identify the Organization’s Process Improvements (SG 1 Determine Process Improvement Opportunities)
SP 1.3 Manage Requirements Changes (SG 1 Manage Requirements)
SP 1.3 Monitor Risks (SG 1 Monitor the Work Against the Plan)
SP 1.3 Prepare Stakeholders for Changes (SG 1 Prepare for Service System Transition)
SP 1.3 Select Subprocesses and Attributes (SG 1 Prepare for Quantitative Management)
SP 1.3 Specify Data Collection and Storage Procedures (SG 1 Align Measurement and Analysis Activities)
SP 1.4 Analyze Process Performance and Establish Process Performance Baselines (SG 1 Establish Performance Baselines and Models)
SP 1.4 Define Lifecycle Phases (SG 1 Establish Estimates)
SP 1.4 Establish a Training Capability (SG 1 Establish an Organizational Training Capability)
SP 1.4 Establish the Organization’s Measurement Repository (SG 1 Establish Organizational Process Assets)
SP 1.4 Integrate Plans (SG 1 Use the Defined Process for the Work)
SP 1.4 Maintain Bidirectional Traceability of Requirements (SG 1 Manage Requirements)
SP 1.4 Monitor Data Management (SG 1 Monitor the Work Against the Plan)
SP 1.4 Select Evaluation Methods (SG 1 Evaluate Alternatives)
SP 1.4 Select Measures and Analytic Techniques (SG 1 Prepare for Quantitative Management)
SP 1.4 Specify Analysis Procedures (SG 1 Align Measurement and Analysis Activities)
SP 1.5 Ensure Alignment Between Work Products and Requirements (SG 1 Manage Requirements)
SP 1.5 Establish Process Performance Models (SG 1 Establish Performance Baselines and Models)
SP 1.5 Establish the Organization’s Process Asset Library (SG 1 Establish Organizational Process Assets)
SP 1.5 Estimate Effort and Cost (SG 1 Establish Estimates)
SP 1.5 Evaluate Alternative Solutions (SG 1 Evaluate Alternatives)
SP 1.5 Manage the Work Using Integrated Plans (SG 1 Use the Defined Process for the Work)
SP 1.5 Monitor Stakeholder Involvement (SG 1 Monitor the Work Against the Plan)
SP 1.6 Conduct Progress Reviews (SG 1 Monitor the Work Against the Plan)
SP 1.6 Establish Teams (SG 1 Use the Defined Process for the Work)
SP 1.6 Establish Work Environment Standards (SG 1 Establish Organizational Process Assets)
SP 1.6 Select Solutions (SG 1 Evaluate Alternatives)
SP 1.7 Conduct Milestone Reviews (SG 1 Monitor the Work Against the Plan)
SP 1.7 Contribute to Organizational Process Assets (SG 1 Use the Defined Process for the Work)
SP 1.7 Establish Rules and Guidelines for Teams (SG 1 Establish Organizational Process Assets)
Goal : SG 2
SG 2 Address Causes of Selected Outcomes (Causal Analysis and Resolution)
SG 2 Coordinate and Collaborate with Relevant Stakeholders (Integrated Work Management)
SG 2 Deploy the Service System (Service System Transition)
SG 2 Develop a Work Plan (Work Planning)
SG 2 Develop Service Systems (Service System Development)
SG 2 Establish Standard Services (Strategic Service Management)
SG 2 Identify and Analyze Risks (Risk Management)
SG 2 Identify, Control, and Address Individual Incidents (Incident Resolution and Prevention)
SG 2 Manage Corrective Action to Closure (Work Monitoring and Control)
SG 2 Monitor and Analyze Capacity and Availability (Capacity and Availability Management)
SG 2 Plan and Implement Process Actions (Organizational Process Focus)
SG 2 Prepare for Service Continuity (Service Continuity)
SG 2 Prepare for Service Delivery (Service Delivery)
SG 2 Provide Measurement Results (Measurement and Analysis)
SG 2 Provide Objective Insight (Process and Product Quality Assurance)
SG 2 Provide Training (Organizational Training)
SG 2 Quantitatively Manage the Work (Quantitative Work Management)
SG 2 Satisfy Supplier Agreements (Supplier Agreement Management)
SG 2 Select Improvements (Organizational Performance Management)
SG 2 Track and Control Changes (Configuration Management)
SP 2.1 Analyze Issues (SG 2 Manage Corrective Action to Closure)
SP 2.1 Communicate and Resolve Noncompliance Issues (SG 2 Provide Objective Insight)
SP 2.1 Deliver Training (SG 2 Provide Training)
SP 2.1 Deploy Service System Components (SG 2 Deploy the Service System)
SP 2.1 Elicit Suggested Improvements (SG 2 Select Improvements)
SP 2.1 Establish Process Action Plans (SG 2 Plan and Implement Process Actions)
SP 2.1 Establish Properties of Standard Services and Service Levels (SG 2 Establish Standard Services)
SP 2.1 Establish Service Continuity Plans (SG 2 Prepare for Service Continuity)
SP 2.1 Establish the Budget and Schedule (SG 2 Develop a Work Plan)
SP 2.1 Establish the Service Delivery Approach (SG 2 Prepare for Service Delivery)
SP 2.1 Execute the Supplier Agreement (SG 2 Satisfy Supplier Agreements)
SP 2.1 Identify and Record Incidents (SG 2 Identify, Control, and Address Individual Incidents)
SP 2.1 Identify Risks (SG 2 Identify and Analyze Risks)
SP 2.1 Implement Action Proposals (SG 2 Address Causes of Selected Outcomes)
SP 2.1 Manage Stakeholder Involvement (SG 2 Coordinate and Collaborate with Relevant Stakeholders)
SP 2.1 Monitor and Analyze Capacity (SG 2 Monitor and Analyze Capacity and Availability)
SP 2.1 Monitor the Performance of Selected Subprocesses (SG 2 Quantitatively Manage the Work)
SP 2.1 Obtain Measurement Data (SG 2 Provide Measurement Results)
SP 2.1 Select Service System Solutions (SG 2 Develop Service Systems)
SP 2.1 Track Change Requests (SG 2 Track and Control Changes)
SP 2.2 Accept the Acquired Product (SG 2 Satisfy Supplier Agreements)
SP 2.2 Analyze Individual Incident Data (SG 2 Identify, Control, and Address Individual Incidents)
SP 2.2 Analyze Measurement Data (SG 2 Provide Measurement Results)
SP 2.2 Analyze Suggested Improvements (SG 2 Select Improvements)
SP 2.2 Assess and Control the Impacts of the Transition (SG 2 Deploy the Service System)
SP 2.2 Control Configuration Items (SG 2 Track and Control Changes)
SP 2.2 Develop the Design (SG 2 Develop Service Systems)
SP 2.2 Establish Descriptions of Standard Services (SG 2 Establish Standard Services)
SP 2.2 Establish Records (SG 2 Provide Objective Insight)
SP 2.2 Establish Service Continuity Training (SG 2 Prepare for Service Continuity)
SP 2.2 Establish Training Records (SG 2 Provide Training)
SP 2.2 Evaluate the Effect of Implemented Actions (SG 2 Address Causes of Selected Outcomes)
SP 2.2 Evaluate, Categorize, and Prioritize Risks (SG 2 Identify and Analyze Risks)
SP 2.2 Identify Risks (SG 2 Develop a Work Plan)
SP 2.2 Implement Process Action Plans (SG 2 Plan and Implement Process Actions)
SP 2.2 Manage Dependencies (SG 2 Coordinate and Collaborate with Relevant Stakeholders)
SP 2.2 Manage Work Performance (SG 2 Quantitatively Manage the Work)
SP 2.2 Monitor and Analyze Availability (SG 2 Monitor and Analyze Capacity and Availability)
SP 2.2 Prepare for Service System Operations (SG 2 Prepare for Service Delivery)
SP 2.2 Take Corrective Action (SG 2 Manage Corrective Action to Closure)
SP 2.3 Assess Training Effectiveness (SG 2 Provide Training)
SP 2.3 Ensure Interface Compatibility (SG 2 Develop Service Systems)
SP 2.3 Ensure Transition of Products (SG 2 Satisfy Supplier Agreements)
SP 2.3 Establish a Request Management System (SG 2 Prepare for Service Delivery)
SP 2.3 Manage Corrective Actions (SG 2 Manage Corrective Action to Closure)
SP 2.3 Perform Root Cause Analysis (SG 2 Quantitatively Manage the Work)
SP 2.3 Plan Data Management (SG 2 Develop a Work Plan)
SP 2.3 Provide and Evaluate Service Continuity Training (SG 2 Prepare for Service Continuity)
SP 2.3 Record Causal Analysis Data (SG 2 Address Causes of Selected Outcomes)
SP 2.3 Report Capacity and Availability Management Data (SG 2 Monitor and Analyze Capacity and Availability)
SP 2.3 Resolve Coordination Issues (SG 2 Coordinate and Collaborate with Relevant Stakeholders)
SP 2.3 Resolve Incidents (SG 2 Identify, Control, and Address Individual Incidents)
SP 2.3 Store Data and Results (SG 2 Provide Measurement Results)
SP 2.3 Validate Improvements (SG 2 Select Improvements)
SP 2.4 Communicate Results (SG 2 Provide Measurement Results)
SP 2.4 Implement the Service System Design (SG 2 Develop Service Systems)
SP 2.4 Monitor the Status of Incidents to Closure (SG 2 Identify, Control, and Address Individual Incidents)
SP 2.4 Plan the Resources (SG 2 Develop a Work Plan)
SP 2.4 Select and Implement Improvements for Deployment (SG 2 Select Improvements)
SP 2.5 Communicate the Status of Incidents (SG 2 Identify, Control, and Address Individual Incidents)
SP 2.5 Integrate Service System Components (SG 2 Develop Service Systems)
SP 2.5 Plan Needed Knowledge and Skills (SG 2 Develop a Work Plan)
SP 2.6 Plan Stakeholder Involvement (SG 2 Develop a Work Plan)
SP 2.7 Establish the Work Plan (SG 2 Develop a Work Plan)
Goal : SG 3
SG 3 Analyze and Address Causes and Impacts of Selected Incidents (Incident Resolution and Prevention)
SG 3 Deliver Services (Service Delivery)
SG 3 Deploy Improvements (Organizational Performance Management)
SG 3 Deploy Organizational Process Assets and Incorporate Experiences (Organizational Process Focus)
SG 3 Establish Integrity (Configuration Management)
SG 3 Mitigate Risks (Risk Management)
SG 3 Obtain Commitment to the Plan (Work Planning)
SG 3 Verify and Validate Service Systems (Service System Development)
SG 3 Verify and Validate the Service Continuity Plan (Service Continuity)
SP 3.1 Analyze Selected Incidents (SG 3 Analyze and Address Causes and Impacts of Selected Incidents)
SP 3.1 Deploy Organizational Process Assets (SG 3 Deploy Organizational Process Assets and Incorporate Experiences)
SP 3.1 Develop Risk Mitigation Plans (SG 3 Mitigate Risks)
SP 3.1 Establish Configuration Management Records (SG 3 Establish Integrity)
SP 3.1 Plan the Deployment (SG 3 Deploy Improvements)
SP 3.1 Prepare for the Verification and Validation of the Service Continuity Plan (SG 3 Verify and Validate the Service Continuity Plan)
SP 3.1 Prepare for Verification and Validation (SG 3 Verify and Validate Service Systems)
SP 3.1 Receive and Process Service Requests (SG 3 Deliver Services)
SP 3.1 Review Plans That Affect the Work (SG 3 Obtain Commitment to the Plan)
SP 3.2 Deploy Standard Processes (SG 3 Deploy Organizational Process Assets and Incorporate Experiences)
SP 3.2 Establish Solutions to Respond to Future Incidents (SG 3 Analyze and Address Causes and Impacts of Selected Incidents)
SP 3.2 Implement Risk Mitigation Plans (SG 3 Mitigate Risks)
SP 3.2 Manage the Deployment (SG 3 Deploy Improvements)
SP 3.2 Operate the Service System (SG 3 Deliver Services)
SP 3.2 Perform Configuration Audits (SG 3 Establish Integrity)
SP 3.2 Perform Peer Reviews (SG 3 Verify and Validate Service Systems)
SP 3.2 Reconcile Work and Resource Levels (SG 3 Obtain Commitment to the Plan)
SP 3.2 Verify and Validate the Service Continuity Plan (SG 3 Verify and Validate the Service Continuity Plan)
SP 3.3 Analyze Results of Verification and Validation of the Service Continuity Plan (SG 3 Verify and Validate the Service Continuity Plan)
SP 3.3 Establish and Apply Solutions to Reduce Incident Occurrence (SG 3 Analyze and Address Causes and Impacts of Selected Incidents)
SP 3.3 Evaluate Improvement Effects (SG 3 Deploy Improvements)
SP 3.3 Maintain the Service System (SG 3 Deliver Services)
SP 3.3 Monitor the Implementation (SG 3 Deploy Organizational Process Assets and Incorporate Experiences)
SP 3.3 Obtain Plan Commitment (SG 3 Obtain Commitment to the Plan)
SP 3.3 Verify Selected Service System Components (SG 3 Verify and Validate Service Systems)
SP 3.4 Incorporate Experiences into Organizational Process Assets (SG 3 Deploy Organizational Process Assets and Incorporate Experiences)
SP 3.4 Validate the Service System (SG 3 Verify and Validate Service Systems)
L
Level
Level : 2
Configuration Management (Process Areas)
Measurement and Analysis (Process Areas)
Process and Product Quality Assurance (Process Areas)
Requirements Management (Process Areas)
Service Delivery (Process Areas)
SG 1 Align Measurement and Analysis Activities (Measurement and Analysis)
SG 1 Establish Baselines (Configuration Management)
SG 1 Establish Estimates (Work Planning)
SG 1 Establish Service Agreements (Service Delivery)
SG 1 Establish Supplier Agreements (Supplier Agreement Management)
SG 1 Manage Requirements (Requirements Management)
SG 1 Monitor the Work Against the Plan (Work Monitoring and Control)
SG 1 Objectively Evaluate Processes and Work Products (Process and Product Quality Assurance)
SG 2 Develop a Work Plan (Work Planning)
SG 2 Manage Corrective Action to Closure (Work Monitoring and Control)
SG 2 Prepare for Service Delivery (Service Delivery)
SG 2 Provide Measurement Results (Measurement and Analysis)
SG 2 Provide Objective Insight (Process and Product Quality Assurance)
SG 2 Satisfy Supplier Agreements (Supplier Agreement Management)
SG 2 Track and Control Changes (Configuration Management)
SG 3 Deliver Services (Service Delivery)
SG 3 Establish Integrity (Configuration Management)
SG 3 Obtain Commitment to the Plan (Work Planning)
SP 1.1 Analyze Existing Agreements and Service Data (SG 1 Establish Service Agreements)
SP 1.1 Determine Acquisition Type (SG 1 Establish Supplier Agreements)
SP 1.1 Establish Measurement Objectives (SG 1 Align Measurement and Analysis Activities)
SP 1.1 Establish the Service Strategy (SG 1 Establish Estimates)
SP 1.1 Identify Configuration Items (SG 1 Establish Baselines)
SP 1.1 Monitor Work Planning Parameters (SG 1 Monitor the Work Against the Plan)
SP 1.1 Objectively Evaluate Processes (SG 1 Objectively Evaluate Processes and Work Products)
SP 1.1 Understand Requirements (SG 1 Manage Requirements)
SP 1.2 Establish a Configuration Management System (SG 1 Establish Baselines)
SP 1.2 Establish the Service Agreement (SG 1 Establish Service Agreements)
SP 1.2 Estimate the Scope of the Work (SG 1 Establish Estimates)
SP 1.2 Monitor Commitments (SG 1 Monitor the Work Against the Plan)
SP 1.2 Objectively Evaluate Work Products (SG 1 Objectively Evaluate Processes and Work Products)
SP 1.2 Obtain Commitment to Requirements (SG 1 Manage Requirements)
SP 1.2 Select Suppliers (SG 1 Establish Supplier Agreements)
SP 1.2 Specify Measures (SG 1 Align Measurement and Analysis Activities)
SP 1.3 Create or Release Baselines (SG 1 Establish Baselines)
SP 1.3 Establish Estimates of Work Product and Task Attributes (SG 1 Establish Estimates)
SP 1.3 Establish Supplier Agreements (SG 1 Establish Supplier Agreements)
SP 1.3 Manage Requirements Changes (SG 1 Manage Requirements)
SP 1.3 Monitor Risks (SG 1 Monitor the Work Against the Plan)
SP 1.3 Specify Data Collection and Storage Procedures (SG 1 Align Measurement and Analysis Activities)
SP 1.4 Define Lifecycle Phases (SG 1 Establish Estimates)
SP 1.4 Maintain Bidirectional Traceability of Requirements (SG 1 Manage Requirements)
SP 1.4 Monitor Data Management (SG 1 Monitor the Work Against the Plan)
SP 1.4 Specify Analysis Procedures (SG 1 Align Measurement and Analysis Activities)
SP 1.5 Ensure Alignment Between Work Products and Requirements (SG 1 Manage Requirements)
SP 1.5 Estimate Effort and Cost (SG 1 Establish Estimates)
SP 1.5 Monitor Stakeholder Involvement (SG 1 Monitor the Work Against the Plan)
SP 1.6 Conduct Progress Reviews (SG 1 Monitor the Work Against the Plan)
SP 1.7 Conduct Milestone Reviews (SG 1 Monitor the Work Against the Plan)
SP 2.1 Analyze Issues (SG 2 Manage Corrective Action to Closure)
SP 2.1 Communicate and Resolve Noncompliance Issues (SG 2 Provide Objective Insight)
SP 2.1 Establish the Budget and Schedule (SG 2 Develop a Work Plan)
SP 2.1 Establish the Service Delivery Approach (SG 2 Prepare for Service Delivery)
SP 2.1 Execute the Supplier Agreement (SG 2 Satisfy Supplier Agreements)
SP 2.1 Obtain Measurement Data (SG 2 Provide Measurement Results)
SP 2.1 Track Change Requests (SG 2 Track and Control Changes)
SP 2.2 Accept the Acquired Product (SG 2 Satisfy Supplier Agreements)
SP 2.2 Analyze Measurement Data (SG 2 Provide Measurement Results)
SP 2.2 Control Configuration Items (SG 2 Track and Control Changes)
SP 2.2 Establish Records (SG 2 Provide Objective Insight)
SP 2.2 Identify Risks (SG 2 Develop a Work Plan)
SP 2.2 Prepare for Service System Operations (SG 2 Prepare for Service Delivery)
SP 2.2 Take Corrective Action (SG 2 Manage Corrective Action to Closure)
SP 2.3 Ensure Transition of Products (SG 2 Satisfy Supplier Agreements)
SP 2.3 Establish a Request Management System (SG 2 Prepare for Service Delivery)
SP 2.3 Manage Corrective Actions (SG 2 Manage Corrective Action to Closure)
SP 2.3 Plan Data Management (SG 2 Develop a Work Plan)
SP 2.3 Store Data and Results (SG 2 Provide Measurement Results)
SP 2.4 Communicate Results (SG 2 Provide Measurement Results)
SP 2.4 Plan the Resources (SG 2 Develop a Work Plan)
SP 2.5 Plan Needed Knowledge and Skills (SG 2 Develop a Work Plan)
SP 2.6 Plan Stakeholder Involvement (SG 2 Develop a Work Plan)
SP 2.7 Establish the Work Plan (SG 2 Develop a Work Plan)
SP 3.1 Establish Configuration Management Records (SG 3 Establish Integrity)
SP 3.1 Receive and Process Service Requests (SG 3 Deliver Services)
SP 3.1 Review Plans That Affect the Work (SG 3 Obtain Commitment to the Plan)
SP 3.2 Operate the Service System (SG 3 Deliver Services)
SP 3.2 Perform Configuration Audits (SG 3 Establish Integrity)
SP 3.2 Reconcile Work and Resource Levels (SG 3 Obtain Commitment to the Plan)
SP 3.3 Maintain the Service System (SG 3 Deliver Services)
SP 3.3 Obtain Plan Commitment (SG 3 Obtain Commitment to the Plan)
Supplier Agreement Management (Process Areas)
Work Monitoring and Control (Process Areas)
Work Planning (Process Areas)
Level : 3
Capacity and Availability Management (Process Areas)
Decision Analysis and Resolution (Process Areas)
Incident Resolution and Prevention (Process Areas)
Integrated Work Management (Process Areas)
Organizational Process Definition (Process Areas)
Organizational Process Focus (Process Areas)
Organizational Training (Process Areas)
Risk Management (Process Areas)
Service Continuity (Process Areas)
Service System Development (Process Areas)
Service System Transition (Process Areas)
SG 1 Determine Process Improvement Opportunities (Organizational Process Focus)
SG 1 Develop and Analyze Stakeholder Requirements (Service System Development)
SG 1 Establish an Organizational Training Capability (Organizational Training)
SG 1 Establish Organizational Process Assets (Organizational Process Definition)
SG 1 Establish Strategic Needs and Plans for Standard Services (Strategic Service Management)
SG 1 Evaluate Alternatives (Decision Analysis and Resolution)
SG 1 Identify Essential Service Dependencies (Service Continuity)
SG 1 Prepare for Capacity and Availability Management (Capacity and Availability Management)
SG 1 Prepare for Incident Resolution and Prevention (Incident Resolution and Prevention)
SG 1 Prepare for Risk Management (Risk Management)
SG 1 Prepare for Service System Transition (Service System Transition)
SG 1 Use the Defined Process for the Work (Integrated Work Management)
SG 2 Coordinate and Collaborate with Relevant Stakeholders (Integrated Work Management)
SG 2 Deploy the Service System (Service System Transition)
SG 2 Develop Service Systems (Service System Development)
SG 2 Establish Standard Services (Strategic Service Management)
SG 2 Identify and Analyze Risks (Risk Management)
SG 2 Identify, Control, and Address Individual Incidents (Incident Resolution and Prevention)
SG 2 Monitor and Analyze Capacity and Availability (Capacity and Availability Management)
SG 2 Plan and Implement Process Actions (Organizational Process Focus)
SG 2 Prepare for Service Continuity (Service Continuity)
SG 2 Provide Training (Organizational Training)
SG 3 Analyze and Address Causes and Impacts of Selected Incidents (Incident Resolution and Prevention)
SG 3 Deploy Organizational Process Assets and Incorporate Experiences (Organizational Process Focus)
SG 3 Mitigate Risks (Risk Management)
SG 3 Verify and Validate Service Systems (Service System Development)
SG 3 Verify and Validate the Service Continuity Plan (Service Continuity)
SP 1.1 Analyze Service System Transition Needs (SG 1 Prepare for Service System Transition)
SP 1.1 Determine Risk Sources and Categories (SG 1 Prepare for Risk Management)
SP 1.1 Develop Stakeholder Requirements (SG 1 Develop and Analyze Stakeholder Requirements)
SP 1.1 Establish a Capacity and Availability Management Strategy (SG 1 Prepare for Capacity and Availability Management)
SP 1.1 Establish an Approach to Incident Resolution and Prevention (SG 1 Prepare for Incident Resolution and Prevention)
SP 1.1 Establish Guidelines for Decision Analysis (SG 1 Evaluate Alternatives)
SP 1.1 Establish Organizational Process Needs (SG 1 Determine Process Improvement Opportunities)
SP 1.1 Establish Standard Processes (SG 1 Establish Organizational Process Assets)
SP 1.1 Establish Strategic Training Needs (SG 1 Establish an Organizational Training Capability)
SP 1.1 Establish the Defined Process (SG 1 Use the Defined Process for the Work)
SP 1.1 Gather and Analyze Data (SG 1 Establish Strategic Needs and Plans for Standard Services)
SP 1.1 Identify and Prioritize Essential Functions (SG 1 Identify Essential Service Dependencies)
SP 1.2 Appraise the Organization’s Processes (SG 1 Determine Process Improvement Opportunities)
SP 1.2 Define Risk Parameters (SG 1 Prepare for Risk Management)
SP 1.2 Determine Which Training Needs Are the Responsibility of the Organization (SG 1 Establish an Organizational Training Capability)
SP 1.2 Develop Service System Requirements (SG 1 Develop and Analyze Stakeholder Requirements)
SP 1.2 Develop Service System Transition Plans (SG 1 Prepare for Service System Transition)
SP 1.2 Establish an Incident Management System (SG 1 Prepare for Incident Resolution and Prevention)
SP 1.2 Establish Evaluation Criteria (SG 1 Evaluate Alternatives)
SP 1.2 Establish Lifecycle Model Descriptions (SG 1 Establish Organizational Process Assets)
SP 1.2 Establish Plans for Standard Services (SG 1 Establish Strategic Needs and Plans for Standard Services)
SP 1.2 Identify and Prioritize Essential Resources (SG 1 Identify Essential Service Dependencies)
SP 1.2 Select Measures and Analytic Techniques (SG 1 Prepare for Capacity and Availability Management)
SP 1.2 Use Organizational Process Assets for Planning Work Activities (SG 1 Use the Defined Process for the Work)
SP 1.3 Analyze and Validate Requirements (SG 1 Develop and Analyze Stakeholder Requirements)
SP 1.3 Establish a Risk Management Strategy (SG 1 Prepare for Risk Management)
SP 1.3 Establish an Organizational Training Tactical Plan (SG 1 Establish an Organizational Training Capability)
SP 1.3 Establish Service System Representations (SG 1 Prepare for Capacity and Availability Management)
SP 1.3 Establish Tailoring Criteria and Guidelines (SG 1 Establish Organizational Process Assets)
SP 1.3 Establish the Work Environment (SG 1 Use the Defined Process for the Work)
SP 1.3 Identify Alternative Solutions (SG 1 Evaluate Alternatives)
SP 1.3 Identify the Organization’s Process Improvements (SG 1 Determine Process Improvement Opportunities)
SP 1.3 Prepare Stakeholders for Changes (SG 1 Prepare for Service System Transition)
SP 1.4 Establish a Training Capability (SG 1 Establish an Organizational Training Capability)
SP 1.4 Establish the Organization’s Measurement Repository (SG 1 Establish Organizational Process Assets)
SP 1.4 Integrate Plans (SG 1 Use the Defined Process for the Work)
SP 1.4 Select Evaluation Methods (SG 1 Evaluate Alternatives)
SP 1.5 Establish the Organization’s Process Asset Library (SG 1 Establish Organizational Process Assets)
SP 1.5 Evaluate Alternative Solutions (SG 1 Evaluate Alternatives)
SP 1.5 Manage the Work Using Integrated Plans (SG 1 Use the Defined Process for the Work)
SP 1.6 Establish Teams (SG 1 Use the Defined Process for the Work)
SP 1.6 Establish Work Environment Standards (SG 1 Establish Organizational Process Assets)
SP 1.6 Select Solutions (SG 1 Evaluate Alternatives)
SP 1.7 Contribute to Organizational Process Assets (SG 1 Use the Defined Process for the Work)
SP 1.7 Establish Rules and Guidelines for Teams (SG 1 Establish Organizational Process Assets)
SP 2.1 Deliver Training (SG 2 Provide Training)
SP 2.1 Deploy Service System Components (SG 2 Deploy the Service System)
SP 2.1 Establish Process Action Plans (SG 2 Plan and Implement Process Actions)
SP 2.1 Establish Properties of Standard Services and Service Levels (SG 2 Establish Standard Services)
SP 2.1 Establish Service Continuity Plans (SG 2 Prepare for Service Continuity)
SP 2.1 Identify and Record Incidents (SG 2 Identify, Control, and Address Individual Incidents)
SP 2.1 Identify Risks (SG 2 Identify and Analyze Risks)
SP 2.1 Manage Stakeholder Involvement (SG 2 Coordinate and Collaborate with Relevant Stakeholders)
SP 2.1 Monitor and Analyze Capacity (SG 2 Monitor and Analyze Capacity and Availability)
SP 2.1 Select Service System Solutions (SG 2 Develop Service Systems)
SP 2.2 Analyze Individual Incident Data (SG 2 Identify, Control, and Address Individual Incidents)
SP 2.2 Assess and Control the Impacts of the Transition (SG 2 Deploy the Service System)
SP 2.2 Develop the Design (SG 2 Develop Service Systems)
SP 2.2 Establish Descriptions of Standard Services (SG 2 Establish Standard Services)
SP 2.2 Establish Service Continuity Training (SG 2 Prepare for Service Continuity)
SP 2.2 Establish Training Records (SG 2 Provide Training)
SP 2.2 Evaluate, Categorize, and Prioritize Risks (SG 2 Identify and Analyze Risks)
SP 2.2 Implement Process Action Plans (SG 2 Plan and Implement Process Actions)
SP 2.2 Manage Dependencies (SG 2 Coordinate and Collaborate with Relevant Stakeholders)
SP 2.2 Monitor and Analyze Availability (SG 2 Monitor and Analyze Capacity and Availability)
SP 2.3 Assess Training Effectiveness (SG 2 Provide Training)
SP 2.3 Ensure Interface Compatibility (SG 2 Develop Service Systems)
SP 2.3 Provide and Evaluate Service Continuity Training (SG 2 Prepare for Service Continuity)
SP 2.3 Report Capacity and Availability Management Data (SG 2 Monitor and Analyze Capacity and Availability)
SP 2.3 Resolve Coordination Issues (SG 2 Coordinate and Collaborate with Relevant Stakeholders)
SP 2.3 Resolve Incidents (SG 2 Identify, Control, and Address Individual Incidents)
SP 2.4 Implement the Service System Design (SG 2 Develop Service Systems)
SP 2.4 Monitor the Status of Incidents to Closure (SG 2 Identify, Control, and Address Individual Incidents)
SP 2.5 Communicate the Status of Incidents (SG 2 Identify, Control, and Address Individual Incidents)
SP 2.5 Integrate Service System Components (SG 2 Develop Service Systems)
SP 3.1 Analyze Selected Incidents (SG 3 Analyze and Address Causes and Impacts of Selected Incidents)
SP 3.1 Deploy Organizational Process Assets (SG 3 Deploy Organizational Process Assets and Incorporate Experiences)
SP 3.1 Develop Risk Mitigation Plans (SG 3 Mitigate Risks)
SP 3.1 Prepare for the Verification and Validation of the Service Continuity Plan (SG 3 Verify and Validate the Service Continuity Plan)
SP 3.1 Prepare for Verification and Validation (SG 3 Verify and Validate Service Systems)
SP 3.2 Deploy Standard Processes (SG 3 Deploy Organizational Process Assets and Incorporate Experiences)
SP 3.2 Establish Solutions to Respond to Future Incidents (SG 3 Analyze and Address Causes and Impacts of Selected Incidents)
SP 3.2 Implement Risk Mitigation Plans (SG 3 Mitigate Risks)
SP 3.2 Perform Peer Reviews (SG 3 Verify and Validate Service Systems)
SP 3.2 Verify and Validate the Service Continuity Plan (SG 3 Verify and Validate the Service Continuity Plan)
SP 3.3 Analyze Results of Verification and Validation of the Service Continuity Plan (SG 3 Verify and Validate the Service Continuity Plan)
SP 3.3 Establish and Apply Solutions to Reduce Incident Occurrence (SG 3 Analyze and Address Causes and Impacts of Selected Incidents)
SP 3.3 Monitor the Implementation (SG 3 Deploy Organizational Process Assets and Incorporate Experiences)
SP 3.3 Verify Selected Service System Components (SG 3 Verify and Validate Service Systems)
SP 3.4 Incorporate Experiences into Organizational Process Assets (SG 3 Deploy Organizational Process Assets and Incorporate Experiences)
SP 3.4 Validate the Service System (SG 3 Verify and Validate Service Systems)
Strategic Service Management (Process Areas)
Level : 4
Organizational Process Performance (Process Areas)
Quantitative Work Management (Process Areas)
SG 1 Establish Performance Baselines and Models (Organizational Process Performance)
SG 1 Prepare for Quantitative Management (Quantitative Work Management)
SG 2 Quantitatively Manage the Work (Quantitative Work Management)
SP 1.1 Establish Quality and Process Performance Objectives (SG 1 Establish Performance Baselines and Models)
SP 1.1 Establish the Work Objectives (SG 1 Prepare for Quantitative Management)
SP 1.2 Compose the Defined Process (SG 1 Prepare for Quantitative Management)
SP 1.2 Select Processes (SG 1 Establish Performance Baselines and Models)
SP 1.3 Establish Process Performance Measures (SG 1 Establish Performance Baselines and Models)
SP 1.3 Select Subprocesses and Attributes (SG 1 Prepare for Quantitative Management)
SP 1.4 Analyze Process Performance and Establish Process Performance Baselines (SG 1 Establish Performance Baselines and Models)
SP 1.4 Select Measures and Analytic Techniques (SG 1 Prepare for Quantitative Management)
SP 1.5 Establish Process Performance Models (SG 1 Establish Performance Baselines and Models)
SP 2.1 Monitor the Performance of Selected Subprocesses (SG 2 Quantitatively Manage the Work)
SP 2.2 Manage Work Performance (SG 2 Quantitatively Manage the Work)
SP 2.3 Perform Root Cause Analysis (SG 2 Quantitatively Manage the Work)
Level : 5
Causal Analysis and Resolution (Process Areas)
Organizational Performance Management (Process Areas)
SG 1 Determine Causes of Selected Outcomes (Causal Analysis and Resolution)
SG 1 Manage Business Performance (Organizational Performance Management)
SG 2 Address Causes of Selected Outcomes (Causal Analysis and Resolution)
SG 2 Select Improvements (Organizational Performance Management)
SG 3 Deploy Improvements (Organizational Performance Management)
SP 1.1 Maintain Business Objectives (SG 1 Manage Business Performance)
SP 1.1 Select Outcomes for Analysis (SG 1 Determine Causes of Selected Outcomes)
SP 1.2 Analyze Causes (SG 1 Determine Causes of Selected Outcomes)
SP 1.2 Analyze Process Performance Data (SG 1 Manage Business Performance)
SP 1.3 Identify Potential Areas for Improvement (SG 1 Manage Business Performance)
SP 2.1 Elicit Suggested Improvements (SG 2 Select Improvements)
SP 2.1 Implement Action Proposals (SG 2 Address Causes of Selected Outcomes)
SP 2.2 Analyze Suggested Improvements (SG 2 Select Improvements)
SP 2.2 Evaluate the Effect of Implemented Actions (SG 2 Address Causes of Selected Outcomes)
SP 2.3 Record Causal Analysis Data (SG 2 Address Causes of Selected Outcomes)
SP 2.3 Validate Improvements (SG 2 Select Improvements)
SP 2.4 Select and Implement Improvements for Deployment (SG 2 Select Improvements)
SP 3.1 Plan the Deployment (SG 3 Deploy Improvements)
SP 3.2 Manage the Deployment (SG 3 Deploy Improvements)
SP 3.3 Evaluate Improvement Effects (SG 3 Deploy Improvements)
P
Practice
Practice : GP 1.1
GP 1.1 Perform Specific Practices (GG 1 Achieve Specific Goals)
Practice : GP 2.1
GP 2.1 Establish an Organizational Policy (GG 2 Institutionalize a Managed Process)
Practice : GP 2.10
GP 2.10 Review Status with Higher Level Management (GG 2 Institutionalize a Managed Process)
Practice : GP 2.2
GP 2.2 Plan the Process (GG 2 Institutionalize a Managed Process)
Practice : GP 2.3
GP 2.3 Provide Resources (GG 2 Institutionalize a Managed Process)
Practice : GP 2.4
GP 2.4 Assign Responsibility (GG 2 Institutionalize a Managed Process)
Practice : GP 2.5
GP 2.5 Train People (GG 2 Institutionalize a Managed Process)
Practice : GP 2.6
GP 2.6 Control Work Products (GG 2 Institutionalize a Managed Process)
Practice : GP 2.7
GP 2.7 Identify and Involve Relevant Stakeholders (GG 2 Institutionalize a Managed Process)
Practice : GP 2.8
GP 2.8 Monitor and Control the Process (GG 2 Institutionalize a Managed Process)
GP 2.9 Objectively Evaluate Adherence (GG 2 Institutionalize a Managed Process)
Practice : GP 3.1
GG 3.1 Establish a Defined Process (GG 3 Institutionalize a Defined Process)
Practice : GP 3.2
GG 3.2 Collect Process Related Experiences (GG 3 Institutionalize a Defined Process)
Practice : SP 1.1
SP 1.1 Analyze Existing Agreements and Service Data (SG 1 Establish Service Agreements)
SP 1.1 Analyze Service System Transition Needs (SG 1 Prepare for Service System Transition)
SP 1.1 Determine Acquisition Type (SG 1 Establish Supplier Agreements)
SP 1.1 Determine Risk Sources and Categories (SG 1 Prepare for Risk Management)
SP 1.1 Develop Stakeholder Requirements (SG 1 Develop and Analyze Stakeholder Requirements)
SP 1.1 Establish a Capacity and Availability Management Strategy (SG 1 Prepare for Capacity and Availability Management)
SP 1.1 Establish an Approach to Incident Resolution and Prevention (SG 1 Prepare for Incident Resolution and Prevention)
SP 1.1 Establish Guidelines for Decision Analysis (SG 1 Evaluate Alternatives)
SP 1.1 Establish Measurement Objectives (SG 1 Align Measurement and Analysis Activities)
SP 1.1 Establish Organizational Process Needs (SG 1 Determine Process Improvement Opportunities)
SP 1.1 Establish Quality and Process Performance Objectives (SG 1 Establish Performance Baselines and Models)
SP 1.1 Establish Standard Processes (SG 1 Establish Organizational Process Assets)
SP 1.1 Establish Strategic Training Needs (SG 1 Establish an Organizational Training Capability)
SP 1.1 Establish the Defined Process (SG 1 Use the Defined Process for the Work)
SP 1.1 Establish the Service Strategy (SG 1 Establish Estimates)
SP 1.1 Establish the Work Objectives (SG 1 Prepare for Quantitative Management)
SP 1.1 Gather and Analyze Data (SG 1 Establish Strategic Needs and Plans for Standard Services)
SP 1.1 Identify and Prioritize Essential Functions (SG 1 Identify Essential Service Dependencies)
SP 1.1 Identify Configuration Items (SG 1 Establish Baselines)
SP 1.1 Maintain Business Objectives (SG 1 Manage Business Performance)
SP 1.1 Monitor Work Planning Parameters (SG 1 Monitor the Work Against the Plan)
SP 1.1 Objectively Evaluate Processes (SG 1 Objectively Evaluate Processes and Work Products)
SP 1.1 Select Outcomes for Analysis (SG 1 Determine Causes of Selected Outcomes)
SP 1.1 Understand Requirements (SG 1 Manage Requirements)
Practice : SP 1.2
SP 1.2 Analyze Causes (SG 1 Determine Causes of Selected Outcomes)
SP 1.2 Analyze Process Performance Data (SG 1 Manage Business Performance)
SP 1.2 Appraise the Organization’s Processes (SG 1 Determine Process Improvement Opportunities)
SP 1.2 Compose the Defined Process (SG 1 Prepare for Quantitative Management)
SP 1.2 Define Risk Parameters (SG 1 Prepare for Risk Management)
SP 1.2 Determine Which Training Needs Are the Responsibility of the Organization (SG 1 Establish an Organizational Training Capability)
SP 1.2 Develop Service System Requirements (SG 1 Develop and Analyze Stakeholder Requirements)
SP 1.2 Develop Service System Transition Plans (SG 1 Prepare for Service System Transition)
SP 1.2 Establish a Configuration Management System (SG 1 Establish Baselines)
SP 1.2 Establish an Incident Management System (SG 1 Prepare for Incident Resolution and Prevention)
SP 1.2 Establish Evaluation Criteria (SG 1 Evaluate Alternatives)
SP 1.2 Establish Lifecycle Model Descriptions (SG 1 Establish Organizational Process Assets)
SP 1.2 Establish Plans for Standard Services (SG 1 Establish Strategic Needs and Plans for Standard Services)
SP 1.2 Establish the Service Agreement (SG 1 Establish Service Agreements)
SP 1.2 Estimate the Scope of the Work (SG 1 Establish Estimates)
SP 1.2 Identify and Prioritize Essential Resources (SG 1 Identify Essential Service Dependencies)
SP 1.2 Monitor Commitments (SG 1 Monitor the Work Against the Plan)
SP 1.2 Objectively Evaluate Work Products (SG 1 Objectively Evaluate Processes and Work Products)
SP 1.2 Obtain Commitment to Requirements (SG 1 Manage Requirements)
SP 1.2 Select Measures and Analytic Techniques (SG 1 Prepare for Capacity and Availability Management)
SP 1.2 Select Processes (SG 1 Establish Performance Baselines and Models)
SP 1.2 Select Suppliers (SG 1 Establish Supplier Agreements)
SP 1.2 Specify Measures (SG 1 Align Measurement and Analysis Activities)
SP 1.2 Use Organizational Process Assets for Planning Work Activities (SG 1 Use the Defined Process for the Work)
Practice : SP 1.3
SP 1.3 Analyze and Validate Requirements (SG 1 Develop and Analyze Stakeholder Requirements)
SP 1.3 Create or Release Baselines (SG 1 Establish Baselines)
SP 1.3 Establish a Risk Management Strategy (SG 1 Prepare for Risk Management)
SP 1.3 Establish an Organizational Training Tactical Plan (SG 1 Establish an Organizational Training Capability)
SP 1.3 Establish Estimates of Work Product and Task Attributes (SG 1 Establish Estimates)
SP 1.3 Establish Process Performance Measures (SG 1 Establish Performance Baselines and Models)
SP 1.3 Establish Service System Representations (SG 1 Prepare for Capacity and Availability Management)
SP 1.3 Establish Supplier Agreements (SG 1 Establish Supplier Agreements)
SP 1.3 Establish Tailoring Criteria and Guidelines (SG 1 Establish Organizational Process Assets)
SP 1.3 Establish the Work Environment (SG 1 Use the Defined Process for the Work)
SP 1.3 Identify Alternative Solutions (SG 1 Evaluate Alternatives)
SP 1.3 Identify Potential Areas for Improvement (SG 1 Manage Business Performance)
SP 1.3 Identify the Organization’s Process Improvements (SG 1 Determine Process Improvement Opportunities)
SP 1.3 Manage Requirements Changes (SG 1 Manage Requirements)
SP 1.3 Monitor Risks (SG 1 Monitor the Work Against the Plan)
SP 1.3 Prepare Stakeholders for Changes (SG 1 Prepare for Service System Transition)
SP 1.3 Select Subprocesses and Attributes (SG 1 Prepare for Quantitative Management)
SP 1.3 Specify Data Collection and Storage Procedures (SG 1 Align Measurement and Analysis Activities)
Practice : SP 1.4
SP 1.4 Analyze Process Performance and Establish Process Performance Baselines (SG 1 Establish Performance Baselines and Models)
SP 1.4 Define Lifecycle Phases (SG 1 Establish Estimates)
SP 1.4 Establish a Training Capability (SG 1 Establish an Organizational Training Capability)
SP 1.4 Establish the Organization’s Measurement Repository (SG 1 Establish Organizational Process Assets)
SP 1.4 Integrate Plans (SG 1 Use the Defined Process for the Work)
SP 1.4 Maintain Bidirectional Traceability of Requirements (SG 1 Manage Requirements)
SP 1.4 Monitor Data Management (SG 1 Monitor the Work Against the Plan)
SP 1.4 Select Evaluation Methods (SG 1 Evaluate Alternatives)
SP 1.4 Select Measures and Analytic Techniques (SG 1 Prepare for Quantitative Management)
SP 1.4 Specify Analysis Procedures (SG 1 Align Measurement and Analysis Activities)
Practice : SP 1.5
SP 1.5 Ensure Alignment Between Work Products and Requirements (SG 1 Manage Requirements)
SP 1.5 Establish Process Performance Models (SG 1 Establish Performance Baselines and Models)
SP 1.5 Establish the Organization’s Process Asset Library (SG 1 Establish Organizational Process Assets)
SP 1.5 Estimate Effort and Cost (SG 1 Establish Estimates)
SP 1.5 Evaluate Alternative Solutions (SG 1 Evaluate Alternatives)
SP 1.5 Manage the Work Using Integrated Plans (SG 1 Use the Defined Process for the Work)
SP 1.5 Monitor Stakeholder Involvement (SG 1 Monitor the Work Against the Plan)
Practice : SP 1.6
SP 1.6 Conduct Progress Reviews (SG 1 Monitor the Work Against the Plan)
SP 1.6 Establish Teams (SG 1 Use the Defined Process for the Work)
SP 1.6 Establish Work Environment Standards (SG 1 Establish Organizational Process Assets)
SP 1.6 Select Solutions (SG 1 Evaluate Alternatives)
Practice : SP 1.7
SP 1.7 Conduct Milestone Reviews (SG 1 Monitor the Work Against the Plan)
SP 1.7 Contribute to Organizational Process Assets (SG 1 Use the Defined Process for the Work)
SP 1.7 Establish Rules and Guidelines for Teams (SG 1 Establish Organizational Process Assets)
Practice : SP 2.1
SP 2.1 Analyze Issues (SG 2 Manage Corrective Action to Closure)
SP 2.1 Communicate and Resolve Noncompliance Issues (SG 2 Provide Objective Insight)
SP 2.1 Deliver Training (SG 2 Provide Training)
SP 2.1 Deploy Service System Components (SG 2 Deploy the Service System)
SP 2.1 Elicit Suggested Improvements (SG 2 Select Improvements)
SP 2.1 Establish Process Action Plans (SG 2 Plan and Implement Process Actions)
SP 2.1 Establish Properties of Standard Services and Service Levels (SG 2 Establish Standard Services)
SP 2.1 Establish Service Continuity Plans (SG 2 Prepare for Service Continuity)
SP 2.1 Establish the Budget and Schedule (SG 2 Develop a Work Plan)
SP 2.1 Establish the Service Delivery Approach (SG 2 Prepare for Service Delivery)
SP 2.1 Execute the Supplier Agreement (SG 2 Satisfy Supplier Agreements)
SP 2.1 Identify and Record Incidents (SG 2 Identify, Control, and Address Individual Incidents)
SP 2.1 Identify Risks (SG 2 Identify and Analyze Risks)
SP 2.1 Implement Action Proposals (SG 2 Address Causes of Selected Outcomes)
SP 2.1 Manage Stakeholder Involvement (SG 2 Coordinate and Collaborate with Relevant Stakeholders)
SP 2.1 Monitor and Analyze Capacity (SG 2 Monitor and Analyze Capacity and Availability)
SP 2.1 Monitor the Performance of Selected Subprocesses (SG 2 Quantitatively Manage the Work)
SP 2.1 Obtain Measurement Data (SG 2 Provide Measurement Results)
SP 2.1 Select Service System Solutions (SG 2 Develop Service Systems)
SP 2.1 Track Change Requests (SG 2 Track and Control Changes)
Practice : SP 2.2
SP 2.2 Accept the Acquired Product (SG 2 Satisfy Supplier Agreements)
SP 2.2 Analyze Individual Incident Data (SG 2 Identify, Control, and Address Individual Incidents)
SP 2.2 Analyze Measurement Data (SG 2 Provide Measurement Results)
SP 2.2 Analyze Suggested Improvements (SG 2 Select Improvements)
SP 2.2 Assess and Control the Impacts of the Transition (SG 2 Deploy the Service System)
SP 2.2 Control Configuration Items (SG 2 Track and Control Changes)
SP 2.2 Develop the Design (SG 2 Develop Service Systems)
SP 2.2 Establish Descriptions of Standard Services (SG 2 Establish Standard Services)
SP 2.2 Establish Records (SG 2 Provide Objective Insight)
SP 2.2 Establish Service Continuity Training (SG 2 Prepare for Service Continuity)
SP 2.2 Establish Training Records (SG 2 Provide Training)
SP 2.2 Evaluate the Effect of Implemented Actions (SG 2 Address Causes of Selected Outcomes)
SP 2.2 Evaluate, Categorize, and Prioritize Risks (SG 2 Identify and Analyze Risks)
SP 2.2 Identify Risks (SG 2 Develop a Work Plan)
SP 2.2 Implement Process Action Plans (SG 2 Plan and Implement Process Actions)
SP 2.2 Manage Dependencies (SG 2 Coordinate and Collaborate with Relevant Stakeholders)
SP 2.2 Manage Work Performance (SG 2 Quantitatively Manage the Work)
SP 2.2 Monitor and Analyze Availability (SG 2 Monitor and Analyze Capacity and Availability)
SP 2.2 Prepare for Service System Operations (SG 2 Prepare for Service Delivery)
SP 2.2 Take Corrective Action (SG 2 Manage Corrective Action to Closure)
Practice : SP 2.3
SP 2.3 Assess Training Effectiveness (SG 2 Provide Training)
SP 2.3 Ensure Interface Compatibility (SG 2 Develop Service Systems)
SP 2.3 Ensure Transition of Products (SG 2 Satisfy Supplier Agreements)
SP 2.3 Establish a Request Management System (SG 2 Prepare for Service Delivery)
SP 2.3 Manage Corrective Actions (SG 2 Manage Corrective Action to Closure)
SP 2.3 Perform Root Cause Analysis (SG 2 Quantitatively Manage the Work)
SP 2.3 Plan Data Management (SG 2 Develop a Work Plan)
SP 2.3 Provide and Evaluate Service Continuity Training (SG 2 Prepare for Service Continuity)
SP 2.3 Record Causal Analysis Data (SG 2 Address Causes of Selected Outcomes)
SP 2.3 Report Capacity and Availability Management Data (SG 2 Monitor and Analyze Capacity and Availability)
SP 2.3 Resolve Coordination Issues (SG 2 Coordinate and Collaborate with Relevant Stakeholders)
SP 2.3 Resolve Incidents (SG 2 Identify, Control, and Address Individual Incidents)
SP 2.3 Store Data and Results (SG 2 Provide Measurement Results)
SP 2.3 Validate Improvements (SG 2 Select Improvements)
Practice : SP 2.4
SP 2.4 Communicate Results (SG 2 Provide Measurement Results)
SP 2.4 Implement the Service System Design (SG 2 Develop Service Systems)
SP 2.4 Monitor the Status of Incidents to Closure (SG 2 Identify, Control, and Address Individual Incidents)
SP 2.4 Plan the Resources (SG 2 Develop a Work Plan)
SP 2.4 Select and Implement Improvements for Deployment (SG 2 Select Improvements)
Practice : SP 2.5
SP 2.5 Communicate the Status of Incidents (SG 2 Identify, Control, and Address Individual Incidents)
SP 2.5 Integrate Service System Components (SG 2 Develop Service Systems)
SP 2.5 Plan Needed Knowledge and Skills (SG 2 Develop a Work Plan)
Practice : SP 2.6
SP 2.6 Plan Stakeholder Involvement (SG 2 Develop a Work Plan)
Practice : SP 2.7
SP 2.7 Establish the Work Plan (SG 2 Develop a Work Plan)
Practice : SP 3.1
SP 3.1 Analyze Selected Incidents (SG 3 Analyze and Address Causes and Impacts of Selected Incidents)
SP 3.1 Deploy Organizational Process Assets (SG 3 Deploy Organizational Process Assets and Incorporate Experiences)
SP 3.1 Develop Risk Mitigation Plans (SG 3 Mitigate Risks)
SP 3.1 Establish Configuration Management Records (SG 3 Establish Integrity)
SP 3.1 Plan the Deployment (SG 3 Deploy Improvements)
SP 3.1 Prepare for the Verification and Validation of the Service Continuity Plan (SG 3 Verify and Validate the Service Continuity Plan)
SP 3.1 Prepare for Verification and Validation (SG 3 Verify and Validate Service Systems)
SP 3.1 Receive and Process Service Requests (SG 3 Deliver Services)
SP 3.1 Review Plans That Affect the Work (SG 3 Obtain Commitment to the Plan)
Practice : SP 3.2
SP 3.2 Deploy Standard Processes (SG 3 Deploy Organizational Process Assets and Incorporate Experiences)
SP 3.2 Establish Solutions to Respond to Future Incidents (SG 3 Analyze and Address Causes and Impacts of Selected Incidents)
SP 3.2 Implement Risk Mitigation Plans (SG 3 Mitigate Risks)
SP 3.2 Manage the Deployment (SG 3 Deploy Improvements)
SP 3.2 Operate the Service System (SG 3 Deliver Services)
SP 3.2 Perform Configuration Audits (SG 3 Establish Integrity)
SP 3.2 Perform Peer Reviews (SG 3 Verify and Validate Service Systems)
SP 3.2 Reconcile Work and Resource Levels (SG 3 Obtain Commitment to the Plan)
SP 3.2 Verify and Validate the Service Continuity Plan (SG 3 Verify and Validate the Service Continuity Plan)
Practice : SP 3.3
SP 3.3 Analyze Results of Verification and Validation of the Service Continuity Plan (SG 3 Verify and Validate the Service Continuity Plan)
SP 3.3 Establish and Apply Solutions to Reduce Incident Occurrence (SG 3 Analyze and Address Causes and Impacts of Selected Incidents)
SP 3.3 Evaluate Improvement Effects (SG 3 Deploy Improvements)
SP 3.3 Maintain the Service System (SG 3 Deliver Services)
SP 3.3 Monitor the Implementation (SG 3 Deploy Organizational Process Assets and Incorporate Experiences)
SP 3.3 Obtain Plan Commitment (SG 3 Obtain Commitment to the Plan)
SP 3.3 Verify Selected Service System Components (SG 3 Verify and Validate Service Systems)
Practice : SP 3.4
SP 3.4 Incorporate Experiences into Organizational Process Assets (SG 3 Deploy Organizational Process Assets and Incorporate Experiences)
SP 3.4 Validate the Service System (SG 3 Verify and Validate Service Systems)
Process Area
Process Area : CAM
Capacity and Availability Management (Process Areas)
SG 1 Prepare for Capacity and Availability Management (Capacity and Availability Management)
SG 2 Monitor and Analyze Capacity and Availability (Capacity and Availability Management)
SP 1.1 Establish a Capacity and Availability Management Strategy (SG 1 Prepare for Capacity and Availability Management)
SP 1.2 Select Measures and Analytic Techniques (SG 1 Prepare for Capacity and Availability Management)
SP 1.3 Establish Service System Representations (SG 1 Prepare for Capacity and Availability Management)
SP 2.1 Monitor and Analyze Capacity (SG 2 Monitor and Analyze Capacity and Availability)
SP 2.2 Monitor and Analyze Availability (SG 2 Monitor and Analyze Capacity and Availability)
SP 2.3 Report Capacity and Availability Management Data (SG 2 Monitor and Analyze Capacity and Availability)
Process Area : CAR
Causal Analysis and Resolution (Process Areas)
SG 1 Determine Causes of Selected Outcomes (Causal Analysis and Resolution)
SG 2 Address Causes of Selected Outcomes (Causal Analysis and Resolution)
SP 1.1 Select Outcomes for Analysis (SG 1 Determine Causes of Selected Outcomes)
SP 1.2 Analyze Causes (SG 1 Determine Causes of Selected Outcomes)
SP 2.1 Implement Action Proposals (SG 2 Address Causes of Selected Outcomes)
SP 2.2 Evaluate the Effect of Implemented Actions (SG 2 Address Causes of Selected Outcomes)
SP 2.3 Record Causal Analysis Data (SG 2 Address Causes of Selected Outcomes)
Process Area : CM
Configuration Management (Process Areas)
SG 1 Establish Baselines (Configuration Management)
SG 2 Track and Control Changes (Configuration Management)
SG 3 Establish Integrity (Configuration Management)
SP 1.1 Identify Configuration Items (SG 1 Establish Baselines)
SP 1.2 Establish a Configuration Management System (SG 1 Establish Baselines)
SP 1.3 Create or Release Baselines (SG 1 Establish Baselines)
SP 2.1 Track Change Requests (SG 2 Track and Control Changes)
SP 2.2 Control Configuration Items (SG 2 Track and Control Changes)
SP 3.1 Establish Configuration Management Records (SG 3 Establish Integrity)
SP 3.2 Perform Configuration Audits (SG 3 Establish Integrity)
Process Area : DAR
Decision Analysis and Resolution (Process Areas)
SG 1 Evaluate Alternatives (Decision Analysis and Resolution)
SP 1.1 Establish Guidelines for Decision Analysis (SG 1 Evaluate Alternatives)
SP 1.2 Establish Evaluation Criteria (SG 1 Evaluate Alternatives)
SP 1.3 Identify Alternative Solutions (SG 1 Evaluate Alternatives)
SP 1.4 Select Evaluation Methods (SG 1 Evaluate Alternatives)
SP 1.5 Evaluate Alternative Solutions (SG 1 Evaluate Alternatives)
SP 1.6 Select Solutions (SG 1 Evaluate Alternatives)
Process Area : IRP
Incident Resolution and Prevention (Process Areas)
SG 1 Prepare for Incident Resolution and Prevention (Incident Resolution and Prevention)
SG 2 Identify, Control, and Address Individual Incidents (Incident Resolution and Prevention)
SG 3 Analyze and Address Causes and Impacts of Selected Incidents (Incident Resolution and Prevention)
SP 1.1 Establish an Approach to Incident Resolution and Prevention (SG 1 Prepare for Incident Resolution and Prevention)
SP 1.2 Establish an Incident Management System (SG 1 Prepare for Incident Resolution and Prevention)
SP 2.1 Identify and Record Incidents (SG 2 Identify, Control, and Address Individual Incidents)
SP 2.2 Analyze Individual Incident Data (SG 2 Identify, Control, and Address Individual Incidents)
SP 2.3 Resolve Incidents (SG 2 Identify, Control, and Address Individual Incidents)
SP 2.4 Monitor the Status of Incidents to Closure (SG 2 Identify, Control, and Address Individual Incidents)
SP 2.5 Communicate the Status of Incidents (SG 2 Identify, Control, and Address Individual Incidents)
SP 3.1 Analyze Selected Incidents (SG 3 Analyze and Address Causes and Impacts of Selected Incidents)
SP 3.2 Establish Solutions to Respond to Future Incidents (SG 3 Analyze and Address Causes and Impacts of Selected Incidents)
SP 3.3 Establish and Apply Solutions to Reduce Incident Occurrence (SG 3 Analyze and Address Causes and Impacts of Selected Incidents)
Process Area : IWM
Integrated Work Management (Process Areas)
SG 1 Use the Defined Process for the Work (Integrated Work Management)
SG 2 Coordinate and Collaborate with Relevant Stakeholders (Integrated Work Management)
SP 1.1 Establish the Defined Process (SG 1 Use the Defined Process for the Work)
SP 1.2 Use Organizational Process Assets for Planning Work Activities (SG 1 Use the Defined Process for the Work)
SP 1.3 Establish the Work Environment (SG 1 Use the Defined Process for the Work)
SP 1.4 Integrate Plans (SG 1 Use the Defined Process for the Work)
SP 1.5 Manage the Work Using Integrated Plans (SG 1 Use the Defined Process for the Work)
SP 1.6 Establish Teams (SG 1 Use the Defined Process for the Work)
SP 1.7 Contribute to Organizational Process Assets (SG 1 Use the Defined Process for the Work)
SP 2.1 Manage Stakeholder Involvement (SG 2 Coordinate and Collaborate with Relevant Stakeholders)
SP 2.2 Manage Dependencies (SG 2 Coordinate and Collaborate with Relevant Stakeholders)
SP 2.3 Resolve Coordination Issues (SG 2 Coordinate and Collaborate with Relevant Stakeholders)
Process Area : MA
Measurement and Analysis (Process Areas)
SG 1 Align Measurement and Analysis Activities (Measurement and Analysis)
SG 2 Provide Measurement Results (Measurement and Analysis)
SP 1.1 Establish Measurement Objectives (SG 1 Align Measurement and Analysis Activities)
SP 1.2 Specify Measures (SG 1 Align Measurement and Analysis Activities)
SP 1.3 Specify Data Collection and Storage Procedures (SG 1 Align Measurement and Analysis Activities)
SP 1.4 Specify Analysis Procedures (SG 1 Align Measurement and Analysis Activities)
SP 2.1 Obtain Measurement Data (SG 2 Provide Measurement Results)
SP 2.2 Analyze Measurement Data (SG 2 Provide Measurement Results)
SP 2.3 Store Data and Results (SG 2 Provide Measurement Results)
SP 2.4 Communicate Results (SG 2 Provide Measurement Results)
Process Area : OPD
Organizational Process Definition (Process Areas)
SG 1 Establish Organizational Process Assets (Organizational Process Definition)
SP 1.1 Establish Standard Processes (SG 1 Establish Organizational Process Assets)
SP 1.2 Establish Lifecycle Model Descriptions (SG 1 Establish Organizational Process Assets)
SP 1.3 Establish Tailoring Criteria and Guidelines (SG 1 Establish Organizational Process Assets)
SP 1.4 Establish the Organization’s Measurement Repository (SG 1 Establish Organizational Process Assets)
SP 1.5 Establish the Organization’s Process Asset Library (SG 1 Establish Organizational Process Assets)
SP 1.6 Establish Work Environment Standards (SG 1 Establish Organizational Process Assets)
SP 1.7 Establish Rules and Guidelines for Teams (SG 1 Establish Organizational Process Assets)
Process Area : OPF
Organizational Process Focus (Process Areas)
Organizational Process Performance (Process Areas)
SG 1 Determine Process Improvement Opportunities (Organizational Process Focus)
SG 1 Establish Performance Baselines and Models (Organizational Process Performance)
SG 2 Plan and Implement Process Actions (Organizational Process Focus)
SG 3 Deploy Organizational Process Assets and Incorporate Experiences (Organizational Process Focus)
SP 1.1 Establish Organizational Process Needs (SG 1 Determine Process Improvement Opportunities)
SP 1.1 Establish Quality and Process Performance Objectives (SG 1 Establish Performance Baselines and Models)
SP 1.2 Appraise the Organization’s Processes (SG 1 Determine Process Improvement Opportunities)
SP 1.2 Select Processes (SG 1 Establish Performance Baselines and Models)
SP 1.3 Establish Process Performance Measures (SG 1 Establish Performance Baselines and Models)
SP 1.3 Identify the Organization’s Process Improvements (SG 1 Determine Process Improvement Opportunities)
SP 1.4 Analyze Process Performance and Establish Process Performance Baselines (SG 1 Establish Performance Baselines and Models)
SP 1.5 Establish Process Performance Models (SG 1 Establish Performance Baselines and Models)
SP 2.1 Establish Process Action Plans (SG 2 Plan and Implement Process Actions)
SP 2.2 Implement Process Action Plans (SG 2 Plan and Implement Process Actions)
SP 3.1 Deploy Organizational Process Assets (SG 3 Deploy Organizational Process Assets and Incorporate Experiences)
SP 3.2 Deploy Standard Processes (SG 3 Deploy Organizational Process Assets and Incorporate Experiences)
SP 3.3 Monitor the Implementation (SG 3 Deploy Organizational Process Assets and Incorporate Experiences)
SP 3.4 Incorporate Experiences into Organizational Process Assets (SG 3 Deploy Organizational Process Assets and Incorporate Experiences)
Process Area : OPM
Organizational Performance Management (Process Areas)
SG 1 Manage Business Performance (Organizational Performance Management)
SG 2 Select Improvements (Organizational Performance Management)
SG 3 Deploy Improvements (Organizational Performance Management)
SP 1.1 Maintain Business Objectives (SG 1 Manage Business Performance)
SP 1.2 Analyze Process Performance Data (SG 1 Manage Business Performance)
SP 1.3 Identify Potential Areas for Improvement (SG 1 Manage Business Performance)
SP 2.1 Elicit Suggested Improvements (SG 2 Select Improvements)
SP 2.2 Analyze Suggested Improvements (SG 2 Select Improvements)
SP 2.3 Validate Improvements (SG 2 Select Improvements)
SP 2.4 Select and Implement Improvements for Deployment (SG 2 Select Improvements)
SP 3.1 Plan the Deployment (SG 3 Deploy Improvements)
SP 3.2 Manage the Deployment (SG 3 Deploy Improvements)
SP 3.3 Evaluate Improvement Effects (SG 3 Deploy Improvements)
Process Area : OT
Organizational Training (Process Areas)
SG 1 Establish an Organizational Training Capability (Organizational Training)
SG 2 Provide Training (Organizational Training)
SP 1.1 Establish Strategic Training Needs (SG 1 Establish an Organizational Training Capability)
SP 1.2 Determine Which Training Needs Are the Responsibility of the Organization (SG 1 Establish an Organizational Training Capability)
SP 1.3 Establish an Organizational Training Tactical Plan (SG 1 Establish an Organizational Training Capability)
SP 1.4 Establish a Training Capability (SG 1 Establish an Organizational Training Capability)
SP 2.1 Deliver Training (SG 2 Provide Training)
SP 2.2 Establish Training Records (SG 2 Provide Training)
SP 2.3 Assess Training Effectiveness (SG 2 Provide Training)
Process Area : PPQA
Process and Product Quality Assurance (Process Areas)
SG 1 Objectively Evaluate Processes and Work Products (Process and Product Quality Assurance)
SG 2 Provide Objective Insight (Process and Product Quality Assurance)
SP 1.1 Objectively Evaluate Processes (SG 1 Objectively Evaluate Processes and Work Products)
SP 1.2 Objectively Evaluate Work Products (SG 1 Objectively Evaluate Processes and Work Products)
SP 2.1 Communicate and Resolve Noncompliance Issues (SG 2 Provide Objective Insight)
SP 2.2 Establish Records (SG 2 Provide Objective Insight)
Process Area : QWM
Quantitative Work Management (Process Areas)
SG 1 Prepare for Quantitative Management (Quantitative Work Management)
SG 2 Quantitatively Manage the Work (Quantitative Work Management)
SP 1.1 Establish the Work Objectives (SG 1 Prepare for Quantitative Management)
SP 1.2 Compose the Defined Process (SG 1 Prepare for Quantitative Management)
SP 1.3 Select Subprocesses and Attributes (SG 1 Prepare for Quantitative Management)
SP 1.4 Select Measures and Analytic Techniques (SG 1 Prepare for Quantitative Management)
SP 2.1 Monitor the Performance of Selected Subprocesses (SG 2 Quantitatively Manage the Work)
SP 2.2 Manage Work Performance (SG 2 Quantitatively Manage the Work)
SP 2.3 Perform Root Cause Analysis (SG 2 Quantitatively Manage the Work)
Process Area : REQM
Requirements Management (Process Areas)
SG 1 Manage Requirements (Requirements Management)
SP 1.1 Understand Requirements (SG 1 Manage Requirements)
SP 1.2 Obtain Commitment to Requirements (SG 1 Manage Requirements)
SP 1.3 Manage Requirements Changes (SG 1 Manage Requirements)
SP 1.4 Maintain Bidirectional Traceability of Requirements (SG 1 Manage Requirements)
SP 1.5 Ensure Alignment Between Work Products and Requirements (SG 1 Manage Requirements)
Process Area : RSKM
Risk Management (Process Areas)
SG 1 Prepare for Risk Management (Risk Management)
SG 2 Identify and Analyze Risks (Risk Management)
SG 3 Mitigate Risks (Risk Management)
SP 1.1 Determine Risk Sources and Categories (SG 1 Prepare for Risk Management)
SP 1.2 Define Risk Parameters (SG 1 Prepare for Risk Management)
SP 1.3 Establish a Risk Management Strategy (SG 1 Prepare for Risk Management)
SP 2.1 Identify Risks (SG 2 Identify and Analyze Risks)
SP 2.2 Evaluate, Categorize, and Prioritize Risks (SG 2 Identify and Analyze Risks)
SP 3.1 Develop Risk Mitigation Plans (SG 3 Mitigate Risks)
SP 3.2 Implement Risk Mitigation Plans (SG 3 Mitigate Risks)
Process Area : SAM
SG 1 Establish Supplier Agreements (Supplier Agreement Management)
SG 2 Satisfy Supplier Agreements (Supplier Agreement Management)
SP 1.1 Determine Acquisition Type (SG 1 Establish Supplier Agreements)
SP 1.2 Select Suppliers (SG 1 Establish Supplier Agreements)
SP 1.3 Establish Supplier Agreements (SG 1 Establish Supplier Agreements)
SP 2.1 Execute the Supplier Agreement (SG 2 Satisfy Supplier Agreements)
SP 2.2 Accept the Acquired Product (SG 2 Satisfy Supplier Agreements)
SP 2.3 Ensure Transition of Products (SG 2 Satisfy Supplier Agreements)
Supplier Agreement Management (Process Areas)
Process Area : SCON
Service Continuity (Process Areas)
SG 1 Identify Essential Service Dependencies (Service Continuity)
SG 2 Prepare for Service Continuity (Service Continuity)
SG 3 Verify and Validate the Service Continuity Plan (Service Continuity)
SP 1.1 Identify and Prioritize Essential Functions (SG 1 Identify Essential Service Dependencies)
SP 1.2 Identify and Prioritize Essential Resources (SG 1 Identify Essential Service Dependencies)
SP 2.1 Establish Service Continuity Plans (SG 2 Prepare for Service Continuity)
SP 2.2 Establish Service Continuity Training (SG 2 Prepare for Service Continuity)
SP 2.3 Provide and Evaluate Service Continuity Training (SG 2 Prepare for Service Continuity)
SP 3.1 Prepare for the Verification and Validation of the Service Continuity Plan (SG 3 Verify and Validate the Service Continuity Plan)
SP 3.2 Verify and Validate the Service Continuity Plan (SG 3 Verify and Validate the Service Continuity Plan)
SP 3.3 Analyze Results of Verification and Validation of the Service Continuity Plan (SG 3 Verify and Validate the Service Continuity Plan)
Process Area : SD
Service Delivery (Process Areas)
SG 1 Establish Service Agreements (Service Delivery)
SG 2 Prepare for Service Delivery (Service Delivery)
SG 3 Deliver Services (Service Delivery)
SP 1.1 Analyze Existing Agreements and Service Data (SG 1 Establish Service Agreements)
SP 1.2 Establish the Service Agreement (SG 1 Establish Service Agreements)
SP 2.1 Establish the Service Delivery Approach (SG 2 Prepare for Service Delivery)
SP 2.2 Prepare for Service System Operations (SG 2 Prepare for Service Delivery)
SP 2.3 Establish a Request Management System (SG 2 Prepare for Service Delivery)
SP 3.1 Receive and Process Service Requests (SG 3 Deliver Services)
SP 3.2 Operate the Service System (SG 3 Deliver Services)
SP 3.3 Maintain the Service System (SG 3 Deliver Services)
Process Area : SSD
Service System Development (Process Areas)
SG 1 Develop and Analyze Stakeholder Requirements (Service System Development)
SG 2 Develop Service Systems (Service System Development)
SG 3 Verify and Validate Service Systems (Service System Development)
SP 1.1 Develop Stakeholder Requirements (SG 1 Develop and Analyze Stakeholder Requirements)
SP 1.2 Develop Service System Requirements (SG 1 Develop and Analyze Stakeholder Requirements)
SP 1.3 Analyze and Validate Requirements (SG 1 Develop and Analyze Stakeholder Requirements)
SP 2.1 Select Service System Solutions (SG 2 Develop Service Systems)
SP 2.2 Develop the Design (SG 2 Develop Service Systems)
SP 2.3 Ensure Interface Compatibility (SG 2 Develop Service Systems)
SP 2.4 Implement the Service System Design (SG 2 Develop Service Systems)
SP 2.5 Integrate Service System Components (SG 2 Develop Service Systems)
SP 3.1 Prepare for Verification and Validation (SG 3 Verify and Validate Service Systems)
SP 3.2 Perform Peer Reviews (SG 3 Verify and Validate Service Systems)
SP 3.3 Verify Selected Service System Components (SG 3 Verify and Validate Service Systems)
SP 3.4 Validate the Service System (SG 3 Verify and Validate Service Systems)
Process Area : SST
Service System Transition (Process Areas)
SG 1 Prepare for Service System Transition (Service System Transition)
SG 2 Deploy the Service System (Service System Transition)
SP 1.1 Analyze Service System Transition Needs (SG 1 Prepare for Service System Transition)
SP 1.2 Develop Service System Transition Plans (SG 1 Prepare for Service System Transition)
SP 1.3 Prepare Stakeholders for Changes (SG 1 Prepare for Service System Transition)
SP 2.1 Deploy Service System Components (SG 2 Deploy the Service System)
SP 2.2 Assess and Control the Impacts of the Transition (SG 2 Deploy the Service System)
Process Area : STSM
SG 1 Establish Strategic Needs and Plans for Standard Services (Strategic Service Management)
SG 2 Establish Standard Services (Strategic Service Management)
SP 1.1 Gather and Analyze Data (SG 1 Establish Strategic Needs and Plans for Standard Services)
SP 1.2 Establish Plans for Standard Services (SG 1 Establish Strategic Needs and Plans for Standard Services)
SP 2.1 Establish Properties of Standard Services and Service Levels (SG 2 Establish Standard Services)
SP 2.2 Establish Descriptions of Standard Services (SG 2 Establish Standard Services)
Strategic Service Management (Process Areas)
Process Area : WMC
SG 1 Monitor the Work Against the Plan (Work Monitoring and Control)
SG 2 Manage Corrective Action to Closure (Work Monitoring and Control)
SP 1.1 Monitor Work Planning Parameters (SG 1 Monitor the Work Against the Plan)
SP 1.2 Monitor Commitments (SG 1 Monitor the Work Against the Plan)
SP 1.3 Monitor Risks (SG 1 Monitor the Work Against the Plan)
SP 1.4 Monitor Data Management (SG 1 Monitor the Work Against the Plan)
SP 1.5 Monitor Stakeholder Involvement (SG 1 Monitor the Work Against the Plan)
SP 1.6 Conduct Progress Reviews (SG 1 Monitor the Work Against the Plan)
SP 1.7 Conduct Milestone Reviews (SG 1 Monitor the Work Against the Plan)
SP 2.1 Analyze Issues (SG 2 Manage Corrective Action to Closure)
SP 2.2 Take Corrective Action (SG 2 Manage Corrective Action to Closure)
SP 2.3 Manage Corrective Actions (SG 2 Manage Corrective Action to Closure)
Work Monitoring and Control (Process Areas)
Process Area : WP
SG 1 Establish Estimates (Work Planning)
SG 2 Develop a Work Plan (Work Planning)
SG 3 Obtain Commitment to the Plan (Work Planning)
SP 1.1 Establish the Service Strategy (SG 1 Establish Estimates)
SP 1.2 Estimate the Scope of the Work (SG 1 Establish Estimates)
SP 1.3 Establish Estimates of Work Product and Task Attributes (SG 1 Establish Estimates)
SP 1.4 Define Lifecycle Phases (SG 1 Establish Estimates)
SP 1.5 Estimate Effort and Cost (SG 1 Establish Estimates)
SP 2.1 Establish the Budget and Schedule (SG 2 Develop a Work Plan)
SP 2.2 Identify Risks (SG 2 Develop a Work Plan)
SP 2.3 Plan Data Management (SG 2 Develop a Work Plan)
SP 2.4 Plan the Resources (SG 2 Develop a Work Plan)
SP 2.5 Plan Needed Knowledge and Skills (SG 2 Develop a Work Plan)
SP 2.6 Plan Stakeholder Involvement (SG 2 Develop a Work Plan)
SP 2.7 Establish the Work Plan (SG 2 Develop a Work Plan)
SP 3.1 Review Plans That Affect the Work (SG 3 Obtain Commitment to the Plan)
SP 3.2 Reconcile Work and Resource Levels (SG 3 Obtain Commitment to the Plan)
SP 3.3 Obtain Plan Commitment (SG 3 Obtain Commitment to the Plan)
Work Planning (Process Areas)
S
Scope
Scope : A Process Management Process Area at Maturity Level 3
Organizational Process Definition (Process Areas)
Organizational Process Focus (Process Areas)
Organizational Training (Process Areas)
Scope : A Process Management Process Area at Maturity Level 4
Organizational Process Performance (Process Areas)
Scope : A Process Management Process Area at Maturity Level 5
Organizational Performance Management (Process Areas)
Scope : A Project and Work Management Process Area at Maturity Level 2
Requirements Management (Process Areas)
Supplier Agreement Management (Process Areas)
Work Monitoring and Control (Process Areas)
Work Planning (Process Areas)
Scope : A Project and Work Management Process Area at Maturity Level 3
Capacity and Availability Management (Process Areas)
Integrated Work Management (Process Areas)
Risk Management (Process Areas)
Service Continuity (Process Areas)
Scope : A Project and Work Management Process Area at Maturity Level 4
Quantitative Work Management (Process Areas)
Scope : A Service Establishment and Delivery Process Area at Maturity Level 2
Service Delivery (Process Areas)
Scope : A Service Establishment and Delivery Process Area at Maturity Level 3
Incident Resolution and Prevention (Process Areas)
Service System Development (Process Areas)
Service System Transition (Process Areas)
Strategic Service Management (Process Areas)
Scope : A Support Process Area at Maturity Level 2
Configuration Management (Process Areas)
Measurement and Analysis (Process Areas)
Process and Product Quality Assurance (Process Areas)
Scope : A Support Process Area at Maturity Level 3
Decision Analysis and Resolution (Process Areas)
Scope : A Support Process Area at Maturity Level 5
Causal Analysis and Resolution (Process Areas)
Next page 1. Preface
Table of contents  | Images  | Glossary  | Index  | Faceted index

Process
Areas(continuous)

Process
management
 OPD 
 OPF 
 OPM
 OPP   
 OT  
Project and work  
management 
 CAM 
 IWM 
 QWM 
 REQM 
 RSKM 
 SAM 
 SCON 
 WMC 
 WP
Service establishment and delivery  
 IRP 
 SD  
 SSD  
 SST  
 STSM 
Support 
 CAR 
 CM 
 DAR 
 MA
 PPQA
  
Page 1 / 686
CMMI for Development 1.3 compiled by Christophe Guibert with WebIdeaTree 5
Last revision on 2013-01-13