Process
Areas
(staged)

Level 2  
 CM 
 MA 
 PPQA 
 REQM
 
 SAM  
 SD  
 WMC 
 WP
Level 3  
 
CAM 
 DAR 
 IRP 
 IWM 
 OPD 
 OPF 
 OT 
 RSKM 
 SCON 
 SSD 
 SST 
 STSM
Level 4
 
OPP 
 QWM
Level 5  
 CAR
 OPM 
      4. Process Areas
          4.7. Measurement and Analysis
              SG 2 Provide Measurement Results
 SP 2.1 Obtain Measurement Data 
Process AreaMA
Level2
GoalSG 2
PracticeSP 2.1

Obtain specified measurement data.

The data necessary for analysis are obtained and checked for completeness and integrity.

Example Work Products

1.    Base and derived measurement data sets

2.    Results of data integrity tests

Subpractices

1.    Obtain data for base measures.

Data are collected as necessary for previously used and newly specified base measures. Existing data are gathered from work records or elsewhere in the organization.

2.    Generate data for derived measures.

Values are newly calculated for all derived measures.

3.    Perform data integrity checks as close to the source of data as possible.

All measurements are subject to error in specifying or recording data. It is always better to identify these errors and sources of missing data early in the measurement and analysis cycle.

Checks can include scans for missing data, out-of-bounds data values, and unusual patterns and correlation across measures. It is particularly important to do the following:

·       Test and correct for inconsistency of classifications made by human judgment (i.e., to determine how frequently people make differing classification decisions based on the same information, otherwise known as “inter-coder reliability”).

·       Empirically examine the relationships among measures that are used to calculate additional derived measures. Doing so can ensure that important distinctions are not overlooked and that derived measures convey their intended meanings (otherwise known as “criterion validity”).



Process
Areas
(continuous)


Process
management
 OPD 
 
OPF 
 OPM
 OPP   
 
OT  
Project and work  
management 
 
CAM 
 IWM 
 QWM 
 REQM 
 RSKM 
 SAM 
 SCON 
 WMC 
 WP
Service establishment and delivery  
 IRP 
 SD
  
 SSD  
 SST  
 STSM 
Support 
 CAR 
 
CM 
 DAR 
 MA
 
PPQA