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WebIdeaTree CMMI for Services 1.3

Process
Areas
(staged)

Level 2  
 CM 
 MA 
 PPQA 
 REQM 
 SAM  
 SD  
 WMC 
 WP
Level 3  
 CAM 
 DAR 
 IRP 
 IWM 
 OPD 
 OPF 
 OT 
 RSKM 
 SCON 
 SSD 
 SST 
 STSM
Level 4
 OPP 
 QWM
Level 5  
 CAR
 OPM 
CMMI-SVC 1.3
      4. Process Areas
          4.19. Service Delivery
 SG 2 Prepare for Service Delivery 
Process AreaSD
Level2
GoalSG 2

Preparation for service delivery is conducted.

Preparing for service delivery involves developing a detailed approach for receiving and processing service requests and for delivering services specified in the service agreements. The approach includes identifying and integrating the required service delivery activities, ensuring that service systems are ready for service delivery in the appropriate service delivery environments, and ensuring that requisite consumables are on hand.


 SP 2.1 Establish the Service Delivery Approach
 SP 2.2 Prepare for Service System Operations
 SP 2.3 Establish a Request Management System
Keywords appropriate ; delivery environment ; goal ; process ; rating ; service ; service agreement ; service request ; service system
Previous page SP 1.2 Establish the Service Agreement   1  2  3  Next page SP 2.1 Establish the Service Delivery Approach Return 4.19. Service Delivery
Table of contents  | Images  | Glossary  | Index  | Faceted index

Process
Areas(continuous)

Process
management
 OPD 
 OPF 
 OPM
 OPP   
 OT  
Project and work  
management 
 CAM 
 IWM 
 QWM 
 REQM 
 RSKM 
 SAM 
 SCON 
 WMC 
 WP
Service establishment and delivery  
 IRP 
 SD  
 SSD  
 SST  
 STSM 
Support 
 CAR 
 CM 
 DAR 
 MA
 PPQA
  
Page 298 / 686
CMMI for Development 1.3 compiled by Christophe Guibert with WebIdeaTree 5
Last revision on 2013-01-13