Process
Areas
(staged)

Level 2  
 CM 
 MA 
 PPQA 
 REQM
 
 SAM  
 SD  
 WMC 
 WP
Level 3  
 
CAM 
 DAR 
 IRP 
 IWM 
 OPD 
 OPF 
 OT 
 RSKM 
 SCON 
 SSD 
 SST 
 STSM
Level 4
 
OPP 
 QWM
Level 5  
 CAR
 OPM 
      4. Process Areas
          4.18. Service Continuity
 SG 2 Prepare for Service Continuity 
Process AreaSCON
Level3
GoalSG 2

Preparations are made for service continuity.

Preparing for service continuity involves creating a plan, delivering training to execute the plan, and putting resources into place such as back up sites or systems.

Not all services must be resumed immediately following a disruption. The service continuity plan identifies those services that must be resumed and the priority sequence for recovery of those services.

In addition, training to execute the service continuity plan should be developed and delivered to those who may have to implement the plan.

Refer to the Integrated Work Management process area for more information about integrating plans.

Refer to the Work Planning process area for more information about developing a work plan.



Process
Areas
(continuous)


Process
management
 OPD 
 
OPF 
 OPM
 OPP   
 
OT  
Project and work  
management 
 
CAM 
 IWM 
 QWM 
 REQM 
 RSKM 
 SAM 
 SCON 
 WMC 
 WP
Service establishment and delivery  
 IRP 
 SD
  
 SSD  
 SST  
 STSM 
Support 
 CAR 
 
CM 
 DAR 
 MA
 
PPQA