Process
Areas
(staged)

Level 2  
 CM 
 MA 
 PPQA 
 REQM
 
 SAM  
 SD  
 WMC 
 WP
Level 3  
 
CAM 
 DAR 
 IRP 
 IWM 
 OPD 
 OPF 
 OT 
 RSKM 
 SCON 
 SSD 
 SST 
 STSM
Level 4
 
OPP 
 QWM
Level 5  
 CAR
 OPM 
      4. Process Areas
          4.23. Work Monitoring and Control
              SG 2 Manage Corrective Action to Closure
 SP 2.3 Manage Corrective Actions 
Process AreaWMC
Level2
GoalSG 2
PracticeSP 2.3

Manage corrective actions to closure.

Example Work Products

1.    Corrective action results

Subpractices

1.    Monitor corrective actions for their completion.

Refer to the Incident Resolution and Prevention process area for more information about monitoring the status of incidents to closure.

2.    Analyze results of corrective actions to determine the effectiveness of the corrective actions.

3.    Determine and document appropriate actions to correct deviations from planned results from performing corrective actions.

Lessons learned as a result of taking corrective action can be inputs to planning and risk management processes.



Process
Areas
(continuous)


Process
management
 OPD 
 
OPF 
 OPM
 OPP   
 
OT  
Project and work  
management 
 
CAM 
 IWM 
 QWM 
 REQM 
 RSKM 
 SAM 
 SCON 
 WMC 
 WP
Service establishment and delivery  
 IRP 
 SD
  
 SSD  
 SST  
 STSM 
Support 
 CAR 
 
CM 
 DAR 
 MA
 
PPQA