service level measure

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CMMI for Development 1.3

Purpose Acknowledgments Audience Organization of this Document How to Use this Document Additional Information and Reader Feedback

Introduction Process Area Components Tying It All Together Relationships Among Process Areas Using CMMI Models CMMI Related Training

Overview Process Institutionalization Generic Goals and Generic Practices Applying Generic Practices Process Areas that Support Generic Practices

Appendix A: References Appendix B: Acronyms Appendix C: CMMI Version 1.3 Project Participants Appendix D: Glossary Report Documentation Page

Process
Areas
(staged)

Level 2
REQM
PP
PMC
SAM
MA
PPQA
CM
Level 3
RD
TS
PI
VER
VAL
OPF
OPD
OT
IPM
RSKM
DAR
Level 4
OPP
QPM
Level 5
OPM
CAR

CMMI DEV 1.3

6. Appendices

6.4. Appendix D: Glossary

service level measure

A measure of service delivery performance associated with a service level. (See also “measure” and “service level.”)

Keywords service

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Table of contents | Images | Glossary | Index | Faceted index

Process
Areas(continuous)

Process
management
OPF
OPD
OT
OPP
OPM
Project
management
PP
PMC
REQM
SAM
IPM
RSKM
QPM

Engineering
RD
TS
PI
VER
VAL
Support
CM
PPQA
MA
DAR
CAR

Page 618 / 670
CMMI for Development 1.3 compiled by Christophe Guibert with WebIdeaTree 5
Last revision on 2013-01-13