Process
Areas
(staged)

Level 2
 
REQM
 PP
 PMC
 SAM
 MA
 PPQA
 CM
Level 3
 
RD
 TS
 PI
 VER 
 VAL 
 OPF
 OPD
 OT
 IPM
 RSKM
 DAR
Level 4
 
OPP
 QPM
Level 5 
 
OPM 
 CAR

      6. Appendices
          6.4. Appendix D: Glossary
 service catalog 

A list or repository of standardized service definitions.
Service catalogs can include varying degrees of detail about available service levels, quality, prices, negotiable/tailorable items, and terms and conditions.
A service catalog need not be contained in a single document or other artifact, and can be a combination of items that provide equivalent information (such as web pages linked to a database.) Alternatively, for some services an effective catalog can be a simple printed menu of available services and their prices.
Service catalog information can be partitioned into distinct subsets to support different types of stakeholders (e.g., customers, end users, provider staff, suppliers).



Process
Areas
(continuous)


Process
management  
 
OPF
 OPD
 OT  
 
OPP  
 OPM

Project
management
 
PP
 PMC 
 REQM 
 
SAM  
 
IPM
 RSKM
 
QPM

Engineering
 
RD 
 TS
 PI
 VER 
 VAL
Support
 
CM
 PPQA
 MA
 
DAR
 CAR