Process
Areas
(staged)

Level 2  
 AM 
 ARD
 CM
 MA 
 PP
 PMC 
 PPQA 
 REQM 
 SSAD
Level 3 
 ATM
 AVAL
 AVER
 DAR
 IPM 
 OPD 
 
OPF 
 OT 
 RSKM
Level 4
 
OPP
 QPM
Level 5 
 
OPM 
 CAR

      5. Appendices
          5.4. Appendix D: Glossary
 service system component 

A resource required for a service system to successfully deliver services.
Some components can remain owned by a customer, end user, or third party before service delivery begins and after service delivery ends. (See also “customer” and “end user.”)
Some components can be transient resources that are part of the service system for a limited time (e.g., items that are under repair in a maintenance shop).
Components can include processes and people.
The word “component” can be used in place of “service system component” for brevity when the context makes the meaning clear.
The word “infrastructure” can be used to refer collectively to service system components that are tangible and essentially permanent. Depending on the context and type of service, infrastructure can include human resources.



Process
Areas
(continuous)


Process
management   
 OPD
 OPF 
 OT  
 
OPP  
 OPM
Project
management  
 AM
 IPM
 
PP
 PMC 
 REQM
 
RSKM
 QPM
 SSAD
Acquisition Engineering 
 ARD

 ATM
 
 AVAL
 AVER

  
Support 
 CAR 
 
CM 
 DAR 
 MA
 
PPQA