Establish and maintain process action plans to address improvements to the organization’s processes and process assets.

Stakeholder involvement helps to obtain buy-in on process improvements and increases the likelihood of effective deployment.

Process action plans are detailed implementation plans. These plans differ from the organization’s process improvement plan by targeting improvements that were defined to address weaknesses and that were usually uncovered by appraisals.

Suppliers can be involved in developing process action plans if the processes that define interfaces between the acquirer and supplier are targeted for improvement.

Example Work Products

1.    The organization’s approved process action plans

Subpractices

1.    Identify strategies, approaches, and actions to address identified process improvements.

New, unproven, and major changes are piloted before they are incorporated into normal use.

2.    Establish process action teams to implement actions.

The teams and people performing the process improvement actions are called “process action teams.” Process action teams typically include process owners and those who perform the process.

Process action teams can also include supplier representatives when suppliers interact with the acquirer process to be improved or provide supplemental resources to the acquirer to perform an acquirer process.

3.    Document process action plans.

4.    Review and negotiate process action plans with relevant stakeholders.

5.    Revise process action plans as necessary.