Process
Areas
(staged)

Level 2  
 AM 
 ARD
 CM
 MA 
 PP
 PMC 
 PPQA 
 REQM 
 SSAD
Level 3 
 ATM
 AVAL
 AVER
 DAR
 IPM 
 OPD 
 
OPF 
 OT 
 RSKM
Level 4
 
OPP
 QPM
Level 5 
 
OPM 
 CAR

      5. Appendices
          5.4. Appendix D: Glossary
 service catalog 

A list or repository of standardized service definitions.
Service catalogs can include varying degrees of detail about available service levels, quality, prices, negotiable/tailorable items, and terms and conditions.
A service catalog need not be contained in a single document or other artifact, and can be a combination of items that provide equivalent information (such as web pages linked to a database.) Alternatively, for some services an effective catalog can be a simple printed menu of available services and their prices.
Service catalog information can be partitioned into distinct subsets to support different types of stakeholders (e.g., customers, end users, provider staff, suppliers).



Process
Areas
(continuous)


Process
management   
 OPD
 OPF 
 OT  
 
OPP  
 OPM
Project
management  
 AM
 IPM
 
PP
 PMC 
 REQM
 
RSKM
 QPM
 SSAD
Acquisition Engineering 
 ARD

 ATM
 
 AVAL
 AVER

  
Support 
 CAR 
 
CM 
 DAR 
 MA
 
PPQA