GP 2.8 Monitor and Control the Process

CMMI-ACQ 1.3

3. Generic Goals and Generic Practices

3.2. Generic Goals and Generic Practices

GG 2 Institutionalize a Managed Process

GP 2.8 Monitor and Control the Process

Goal	GG 2
Practice	GP 2.8

Monitor and control the process against the plan for performing the process and take appropriate corrective action.

The purpose of this generic practice is to perform the direct day-to-day monitoring and controlling of the process. Appropriate visibility into the process is maintained so that appropriate corrective action can be taken when necessary. Monitoring and controlling the process can involve measuring appropriate attributes of the process or work products produced by the process.

Refer to the Measurement and Analysis process area for more information about developing and sustaining a measurement capability used to support management information needs.

Refer to the Project Monitoring and Control process area for more information about providing an understanding of the project’s progress so that appropriate corrective actions can be taken when the project’s performance deviates significantly from the plan.

Subpractices

1. Evaluate actual progress and performance against the plan for performing the process.

The evaluations are of the process, its work products, and its services.

2. Review accomplishments and results of the process against the plan for performing the process.

3. Review activities, status, and results of the process with the immediate level of management responsible for the process and identify issues.

These reviews are intended to provide the immediate level of management with appropriate visibility into the process based on the day-to-day monitoring and controlling of the process, and are supplemented by periodic and event-driven reviews with higher level management as described in GP 2.10.

4. Identify and evaluate the effects of significant deviations from the plan for performing the process.

5. Identify problems in the plan for performing the process and in the execution of the process.

6. Take corrective action when requirements and objectives are not being satisfied, when issues are identified, or when progress differs significantly from the plan for performing the process.

Inherent risks should be considered before any corrective action is taken.

Corrective action can include the following:

· Taking remedial action to repair defective work products or services

· Changing the plan for performing the process

· Adjusting resources, including people, tools, and other resources

· Negotiating changes to the established commitments

· Securing change to the requirements and objectives that must be satisfied

· Terminating the effort

7. Track corrective action to closure.

Elaboration for all PAs

The project collects and analyzes measurements from the acquirer and from the supplier to effectively monitor and control the project.

OPF Elaboration

Examples of measures and work products used in monitoring and controlling include the following:

· Number of process improvement proposals submitted, accepted, or implemented

· CMMI maturity level or capability level earned

· Schedule for deployment of an organizational process asset

· Percentage of projects using the current organization’s set of standard processes (or tailored version of the current set)

· Issue trends associated with implementing the organization’s set of standard processes (i.e., number of issues identified, number closed)

· Progress toward achievement of process needs and objectives

Keywords acquirer ; appropriate ; capability level ; CMM ; CMMI ; corrective action ; DAR ; generic practice ; higher level management ; maturity level ; measure ; measurement ; objective ; organization ; process ; process area ; process asset ; process improvement ; product ; project ; reference ; requirement ; service ; standard ; standard process ; subpractice ; supplier ; work product